An interview with Leo Fazzi

How well do you know Leo Fazzi...

This week, we put aside a couple of minutes to ask nSolve's Senior Support Engineer Leo Fazzi a few questions.

"For me, the most exciting advancement in the industry is with speech analytics. It will really push forward how contact centres monitor agent performance, and analyse caller behaviour."

Read the full interview

Still not using nCall's reporting scripts?

This blog post covers where to download and import our freely available scripts.

Read more

Top Tip!

Challenge yourself and/or your team to see how quickly you can locate and make available your latest nCall database backup (nCall.fdb file).

In the unlikely event that your server fails, it's important that key members of your team can resolve the issue and have your answering service back up and running as quickly as possible. We (nSolve) can install the nCall Server on a new device very quickly, but you will need to make available your latest backup to recover all of your data.

Need any help or tips on best practice? Contact support@nsolve.com

Thanks for reading nCall NEWS!
Best wishes,

Sean Wright
Sales & Marketing Manager