Problem Solving; The Good, The Bad, and The Ugly

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Problem solving is a basic skill required to run a successful business, not just to maintain compliance. When a strong problem-solving process is applied correctly (The Good), it uncovers the underlying causes of the problem. This creates a plan to eliminate the cause or greatly reduce the chance of its occurrence. Without a structured approach, problem solving becomes a random series of events that create actions that do little to prevent the problems recurrence (The Bad). Unstructured attempts to solve problems usually generate solutions that focus more on blame and punishment (The Ugly).

Our presentation will look at traditional problem solving and highlight some of the flaws and traps built when using the process. It will show how the outcome of this process and how it impacts the people involved. We will transition into the first step of structured problem solving, properly defining the problem. Once the problem is defined, a simple and logical process follows to identify the systemic causes found under the surface. Finally known causes are used to create an action plan.

The presenters are a team of seasoned quality professionals with over 100 collective years of experience in a variety of industrial settings. The focus will be to introduce real world examples to support your understanding.

Our team consists of:
Gary Grubbs (CQE, CQA, CMQ-OE/ BS-Chemical Engineering University of Pittsburgh, MS Business and MS Metallurgical Engineering Rensselaer at Hartford) has 36.5 years‘ of experience at Monsanto/Solutia/Eastman in engineering, maintenance, manufacturing and the last 20 in quality. He is semi-retired working part-time at Eastman as a contract quality manager for their world-wide automotive design facility in Springfield.
Kurt Moore (CQE, BS Chemical Engineering WVU, MS Engineering Management Western New England University) is a Quality Professional with over 30 years in engineering, manufacturing, EH&S, IT and quality management with Ashland/Hercules and Monsanto Companies. He is currently a Compliance Solutions Specialist for Ashland Incorporated.
Mike Szteliga (CQE/CQA BS Chemical Engineering WPI, MS Manufacturing Engineering University of Massachusetts, Amherst) has been a quality professional for over 30 years for various manufacturing companies serving a wide variety of industries, including Medical, Automotive, Aerospace, Retail, and Industrial cutting tools. Currently with Mayhew Tools in Turners Falls, MA.

TUESDAY

04/23/2019

Collegian
Court
89 Park St.
Chicopee, MA 01013

The cost is $20.00.
Drinks are not included.

For reservations, contact
asqwmassdinner@yahoo.com

5:30 pm Social
6:00 pm Presentation
7:00 pm Dinner

At 8:15 pm, the Section Leadership meeting begins.
Everyone is welcome to attend and encouraged to be involved.

Dinner Buffet includes:
Twelve Herb Baked Boneless Chicken
Italian Meatballs in tomato sauce
Buttered Penne Pasta, with tomato sauce on the side
Herb Roasted Potatoes
Seasonal vegetable Saute
Cole Slaw
Caesar Salad
Cookies
Coffee and Tea
Cash Bar for Sodas, Beer, Wine, etc.

Western Massachusetts Section

Attention All Members with ASQ Certification

Effective January 1, 2019 all ASQ recertification will be done via an on-line journal (https://asq.org/cert/myru) . ASQ's new online recertification portal is user-friendly and secure. This new process will reduce recertification cycle time to 5-7 business days from weeks and insure your personal data is secure. The journal is maintained in real-time and has a dashboard for your RUs. Scanned images of training can be dragged to the journal and will archive your complete document history. When the journal is ready, it is submitted by selection the Recertify Now button.

If you need assistance getting started with your online journal, please reach out to a member of our leadership team.

Looking for ways to earn recertification units (RUs)?
Viewing all the webcasts in this month's member gift equals approximately 6.5 hours (or 0.65 RUs ) of home study activity under courses.
ASQ Member Gift Bundle for April is all about ISO and Auditing.

Visit asq.org/cert/recertification for more details.

Are you ready to become a Senior Member of ASQ?

The 2019 ASQ Audit Conference will be held on October 17-18, 2019, in Orlando, Florida, at the Doubletree by Hilton at the Entrance to Universal Orlando. Pre-conference tutorials will be held from October 14 through 16, 2019.

Who Should Attend?

The 2019 Audit Conference is a great value and a great venue for learning and networking opportunities for auditors, audit program managers, quality managers, quality directors and all individuals who have leadership responsibilities and are actively involved in the process of quality systems, auditing, performance appraisal, and process improvement.

Develop and utilize your leadership skills.
Become a Western Mass ASQ section volunteer!

Current Section Leader Volunteers

Please maintain your ASQ Profile

Want to be in the know about what's up in quality in Western Mass? Section leaders must use the email address in your ASQ member profile. Log into http://www.asq.org and select MY ACCOUNT to edit your information. Be sure to stay subscribed to ASQ Section Communications under Email preferences.

Please send feedback, questions and items to include in our newsletter
to Gay McDyer. Please be sure to include a subject line.

GMcDyer@asq.sections.org

VOL. 45, No. 2 asqwmass.org April, 2019

April Presentation

Problem Solving:
The Good, the Bad, and the Ugly

VOL. 45, No. 2 asqwmass.org April, 2019

April Presentation

Problem Solving: The Good, the Bad, and the Ugly

Problem Solving:
The Good, the Bad, and the Ugly