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Kevin Ryan's: Culture Matters

Mood Food
 
Last week, a new startup company called Jetson started shipping seasonal probiotics. The products are ‘formulated’ to fit your body’s needs during particular times of the year. For example, summer probiotics are labeled ‘FIT’ and “help support normal fat metabolism, helps reduce bloating, and supports healthy immune functions.” The company ships direct to consumer. As part of their push for seasonality, Jetson also disparages the idea that yogurt and kimchi are good sources of probiotics (“The Yogurt Myth”)
Inner-eco, a line coconut water based probiotic beverages, has developed newer, bolder branding for their core products. Their sparkling coconut water and as well as their ‘shots’ now carry the distinct tag “You Gut This.” Proceeds from inner-ēco products go toward freeing enslaved people across the globe. Over the past decade, the company claims that their charitable efforts have freed at least six slaves a month (more than 720 lives).
GoodBelly (owned by NextFoods) has introduced GoodBelly Bubbles, a sparkling probiotic beverage. Available in Tropical Orange and Lemon Lime, the new beverages come refrigerated and are 90 calories per bottle.

So What? Probiotics need to pick a narrative. I understand that there are legal challenges to battle through and technical hurdles to overcome, but in an environment where consumer attentions are measured in microseconds, I’m not sure how much longer the window of opportunity will remain open.
While most probiotic companies use digestion, regularity and other ‘gut related’ benefits as their RTB, I think we should aim (literally) higher. A 2015 article from the medical research journal Cell revealed that up to 60% of the neurotransmitter serotonin (popularly associated with feelings of well-being) is produced in the gut. Fast forward to today and you have the start of a new form of treatment at Columbia and Harvard  Universities called Nutritional Psychiatry, the prescription of foods to help with moods; probiotics being a major ingredient in their toolkit.
Over the years, how many food and beverage brands have marketed themselves as ‘mood lifters?’ Coke tells you it “Opens Happiness,” McDonald’s assures you that “I’m Lovin It,” and Pepsi says it makes us all “More Happy” but its all just fluff. Probiotics might just have the ‘real thing,’ why not talk about it.
As the legality of the claims get worked out, there is nothing from stopping probiotic companies from starting to align their brands (softly for now) with more joyful (less medicinal) messaging. Aim toward happy!
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False Futures

 Last week Kraft launched a new ad campaign that ‘re-labels’ their salad dressings as ‘salad frostings.’ Per the press release, the new social media ads showcase "Classic Ranch Dressing disguised in a frosting tube, giving parents a hand in upping their lie game." The company is going ‘all in’ by asking parents to tweet their best parent lies with the hashtags #LieLikeAParent and #Contest for a chance to win one of the 1500 specially designed ‘frosting’ tubes.
So What? The future will be fake. You won’t be able to trust that your voice is truly your voice. You won’t be able to trust that the person in a video is really that person. Fake news will be written so well by AI that you’ll stop trusting your own gut and, of course, meat alternatives will taste so much like the real thing that you’ll start doubting your own senses.
In the ‘fake future,’ skepticism will be our default setting; we’ll see sincerity as a marketing ploy and likely view reality as false until proven otherwise. While this might sound horribly bleak, you must remember that while part of this faux world will come courtesy of malicious actors, much of it will done at our request. We’ll pay good money to be entertained by artificially ‘de-aged’ or long dead celebrities; we’ll be happy feasting on the lab-grown ‘flesh’ of wholly mammoths and dinosaurs;  and we’ll do it all in homes with artificial views of our favorite locations.  
However, I believe there will be a strict line drawn between malevolently fake and benevolently fake. Just as consumers have vilified manufacturers that use artificial colors and flavors to produce less than nutritious products (while at the same time deify chefs that use the same ingredients and processes to create ‘modernist cuisine’) I believe consumers of the future will look past the object being faked and toward the motivations and track-record of their creators. Companies will be judged.
Which takes us back to Kraft. I understand the heart of the campaign. I know that parents sometimes lie to their kids, that there are Reddit threads about it, and I know Jimmy Kimmel racks up huge ‘likes’ by having parents lie to their children about Halloween candy. But should a processed food company be aligning themselves with deceiving children? Even a little?
In our social media world, we’ve collectively learned that our past posts can come back to haunt us. In many ways, the same can be said for companies. Last week’s news about Fairlife’s mistreatment of cows or JAB’s (owners of Panera and Krispy Kreme) Nazi history might not lower stocks immediately, but those stories will be accessible forever. As the world becomes more untrustworthy, it will be reputations that keep companies solvent.  
Check Your Data
In the early 1930’s, doctors noticed a rise in what would later become known as SIDS (sudden infant death syndrome). Seemingly healthy babies died suddenly in the middle of the night. Post-mortems revealed that the babies all had enlarged thymus glands (a gland that sits over the throat). The medical community’s solution: advise all parents to go to their pediatrician and have their baby’s thymus gland examined and, if enlarged have it irradiated to shrink it. The procedure did nothing to decrease the rate of SIDS but the radiation caused tens of thousands of cases of thyroid cancer (the thyroid gland sits next to the thymus gland). However, that’s not the really sad news. Today, we still don’t know what causes SIDS, but we are certain it has nothing to do with enlarged thymus glands. How can we be sure? Because the thymus glands of the original babies were perfectly normal.
Up until the mid-20th century, most doctors were taught anatomy by studying cadavers. However, in the 19th century, when the field was becoming codified, it was very hard to get cadavers. Religious and moral shortcomings about giving your body to science meant that there was a thriving business in grave robbing. To put a stop to it, European and American governments decreed that the bodies of the destitute be given to medicine. Thus, some of the most prominent medical books and guides (e.g. Gray’s Anatomy, the book, not the show) were created solely through examination of the poor. That was a mistake. Extreme poverty changes the body. It causes strain on the heart, changes the enamel on the teeth and (you guessed it) shrinks certain glands. Doctors who treated babies in the 1940’s, who had learned anatomy in books written 50 years prior, completely over-estimated the normal size of a baby’s thymus and thousands of children suffered the consequences.
I tell you all of this to make an important point: the source of your insights matter.  Too often I’ve seen ‘consumer work’ being run via the path of least resistance. The emergency call of ‘we need more consumer data’ pushes people to the typical surveys, the standard consumer advisory boards, the same focus group locations (oftentimes with the same ‘professional’ consumers), the old decks, or just asking your neighbors/friends. Easy to get data usually doesn’t translate into good data.  Your consumer likely doesn’t sit on a generic panel and is likely too busy to take a ‘quick survey.’ Instead, you must be willing to take the time (and the money) to talk to the right consumer to get the real insights.
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Brands I'm Watching
Bob’s Red Mill has introduced a new line of Pan-Baked Granolas. These grain and fruit mixes are “Perfectly crispy. Toasted. Golden brown. Our four new granolas are rich in flavor (but not too sweet) and pan baked to taste just like homemade!” So What? A ‘heat sink’ is a common part of electronics. It transfers any heat generated away from the device to stop it from causing damage. ‘Pan-Baked’ is a consumer ‘doubt sink.’ ‘Crunchy’ in granolas can sometimes equate to sugar (the syrup bakes into a crackly glaze that waterproofs the exterior). However, saying your product is ‘crunchy but low sugar because we baked it longer’ isn’t that appealing. ‘Pan-baked’ gives a palatable reason to believe a desired benefit and wraps it in nostalgic charm. Just like ‘Slow-Churned’ channeled the doubt Dreyer’s/Edy’s ice cream buyers had about their low-fat offering, pan-baked attaches a believable hook to a new product.
Tyson Foods has announced that they will be launched their Raised and Rooted line this Fall. The brand will carry a blended burger called The Blend (part beef, part isolated pea protein) and Nuggets made with Plants! (made from pea protein, flax, egg white and bamboo). So What? In the game of alt meat, Tyson just raised the stakes. While other players (such as Nestle’s Awesome Burger) are going after parity with meat, Tyson is playing the Fairlife game by also decreasing the calories, increasing the protein and lowering the saturated fat. The next option will be to offer something with alternative protein that would be impossible with the real thing. Something like ‘burgers’ that can’t be overcooked or ‘steaks’ that have bits of butter or seasoning embedded inside. I’m not sure who will do it first, but the ‘value add’ will be unstoppable.  
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Innovation Doesn't Need to Be Difficult
Malachite can serve as guide, coach and inspiration in your company's journey toward building a rigorous and repeatable way to build and maintain a profitable pipeline. From consumer interaction, to whitepapers, ideations and prototyping, Malachite can help. Visit malachite-strategy.com  for more info or email kevin@malachite-strategy.com
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