BOOK NOW for our free event reporting our 1st mystery shop of Cardiff Law Firms!

Hello.

There are only a few days to register for our FREE Client Services Forum, hosted on Monday 24 June 2019 to showcase the results of our first mystery shop of Cardiff law firms to measure customer experience - how law firms respond to online and phone enquiries, how they are followed up (or not) and where Cardiff sits in comparison to the rest of the UK in terms of customer experience.

A large number of firms took part in our pilot with insight6 earlier this year. The reports are anonymised but offer incredible insight into where opportunities are lost and the quick fixes you can implement. The results are highly valuable - event if you didn’t take part.

We are are also offering a time recording talk as part of the Forum from Baldwin’s - our preferred supplier of accounting and forensic accounting services for law firms.

BOOK NOW for this unmissable and unique breakfast event, suitable for ALL lawyers, proactive managers, partners and directors. We look forward to seeing you there. Details below!

Clients, customers, consumers: whatever you call them, they are at the forefront of legal service design in terms of what we offer and how we deliver our services and support. The client journey or 'customer experience' is also a fantastic measure of how firms measure success.

Our new Client Services Forum, hosted on the 24th June, continues our programme of targeted Forum events for leaders in legal entities in the Cardiff and District area, and beyond.

Date: 24 June 2019
Time: 8:15am: registration, networking & refreshments | 8:30am: start | 10:30am: ends
Venue: Eversheds Sutherland

Join Insight6, Baldwins and CDLS for an engaging and FREE morning event, covering:

The results are in! Our bespoke Client Services Forum will share the results of the latest CDLS & insight6 mystery shopper / customer experience project that included over 30 willing Cardiff law firms.
Be the first to hear the findings of the 2019 CDLS collaboration with Insight6, to see how real Cardiff law firms are performing in terms of customer service (using anonymised reports).
Delivery: A whistle-stop tour of time recording - essentials from a pro on how to make time & reporting work for your business, while offering added value to clients.

Our exciting new event is ideal for Managing Partners, Directors, Operations Managers, Client Services Managers and others interested in or responsible for client care and customer service as well as time recording.

CLICK TO BOOK YOUR PLACE!

I look forward to seeing you soon.

Best wishes,

Steve Roberts
President,
Cardiff & District Law Society

Our Annual Sponsors:

Please click here for further information about the services we provide or contact the team by email at forensic@baldwinandco.co.uk or call us on 029 20829 000.

Baldwins has a comprehensive forensic accounting service offering to assist with financial and quantification issues in family, civil and criminal cases for members of the CDLS.

Yolk Recruitment is proud to be the preferred supplier of legal recruitment services to Cardiff & District Law Society.

If you're looking for a new challenge or have a role to fill, click here.

LegalinX is the preferred conveyancing searches provider for CDLS.

Click here for service information / contact details for its helpful Cardiff-based but international team.

Emma Waddingham Consulting has already created captivating Marketing & Event projects for serious UK legal brands.

Emma Waddingham is a 'Marketing & More' consultant who's passionate about the legal sector & believes outstanding people, services & ideas deserve a voice that's heard above the rabble. Are you ready to be our next big thing? Contact Emma today for your CDLS discount!

For your member benefits, events, news & more, visit cardifflaw.org

For enquiries regarding our events and news, please contact
Emma Waddingham, CDLS Hon. Secretary, Marketing.