LETTERBOX - Curo's business newsletter

Email not displaying correctly? Open web version. Spread the word... forward to a friend.

Issue 26 - summer 2019 | Welcome to Letterbox, Curo's business newsletter
Subscription details and back issues: www.curo-group.co.uk/letterbox

Our commitment to our tenants

What can tenants expect from Curo as their landlord? Which repairs are we responsible for? What do we class as an emergency repair? The answers to these and other questions are in the new Curo Customer Commitment which tenants have helped us to write. Download your copy here.

New open map of Curo estates

The new Curo Estates Map shows in one place the boundaries of all Curo's estates along with the grounds, roads, streetlights and pavements we're responsible for maintaining. The map clarifies which assets belong to Curo and in Bath & North East Somerset we've also listed the local council-owned streetlights. Feel free to use this open resource.

Can you help us deliver new homes?

Our house-building programme is going from strength to strength, with a Homes England Strategic Partnership secured, giving us capacity to deliver 1,067 homes by 2024 with Swan Housing Association - that's in addition to our existing development pipelines. We're looking for partners so please get in touch if you'd like to help us deliver these much-needed new homes. Get in touch with Sarah Maylor, Deputy Managing Director of Curo’s house-building business.

Responding to customer feedback

We regularly publish updates on what we've done in response to customer feedback. Find out about changes to the way we contact customers owing rent; a new way for residents to improve their estates; and a 'community engagement vehicle'. Read more in this latest update.

The 2019 Curo Stakeholder Conference

On Monday 16 September we're holding the Curo Stakeholder Conference in Bath. We're busy planning the agenda and will be in touch as soon as we have the full details for you. In the meantime, please keep the morning of the 16th free if you'd like to come along.

Curo recognised as a Gold Investor in People

We've recently been awarded accreditation against the Investors in People Standard, in recognition of our commitment to realising the potential of our people. Read full story.

The Hub at Mulberry Park wins prestigious award

The Hub, Curo’s £10m community building at our Mulberry Park development in Bath, was crowned the winner of the South West Community Benefit category at the Royal Institute of Chartered Surveyors Awards 2019. We've also just heard that The Hub has been shortlisted for the British Construction Industry Awards' Social Infrastructure Project of the Year. Read full story.

Building condition surveys

Between May-July 2019 we're carrying out surveys of our buildings’ shared areas. These surveys will enable us to plan future maintenance and decorations. The surveys are happening across Curo buildings with shared areas, for example blocks of flats or sheltered housing schemes. Find out more here.

Curo MD to cycle 1,000 miles for charity

Gerraint Oakley, the Managing Director of Curo’s house-building business, is cycling 1,000 miles from John O’Groats to Land’s End in a bid to raise £5,000 for the Bath Royal United Hospital Children’s Ward – Curo’s chosen Charity of the Year for 2019. Could you spare a penny or two?

IN THE NEWS

Association calls for government to amend UC shortfall, 24 Housing

Universal Credit glitch leaves tenants short of one week's rent, according to housing association, Somerset Live

Peasedown’s community library receives £500 funding boost from Curo, Bath Echo

Curo lobbies government on its tenants’ behalf over Universal Credit rent shortfall, Bath Business News

Housing association Curo brings home two internal comms awards, Bath Business News

Green light for next phase of housing to be built at Mulberry Park in Foxhill, Bath Echo

Bath Area Play Project back on the road thanks to Curo community grant, Bath Echo

DWP 'defies Gregorian calendar' to leave Universal Credit families short of rent, The Mirror

Keynsham residents team up with local Curo staff for community clear-up, Bath Echo

Yes, cleaning can spark joy! Keynsham Voice

DIARY ROUND-UP...

July

Construction Excellence SW (CESW) Committee Meeting – 1 July
Bath Chamber Economic Development Committee – 4 July
Curo and Julian House Homelessness Strategy – July 8
Joint Curo/B&NES housing briefing - 16 July
Environmental Sustainability Partnership Board – 17 July
South West Housing Futures Group – 23 July
Homes for the South West meeting – 26 July
Homes England/Curo/Swan Inaugural Strategic Framework Board meeting – 31 July

August

Bath Chamber Economic Development Committee – 1 August
CESW Committee Meeting – 5 August
West of England Supply and Affordability – 23 August

September

Bath Chamber Economic Development Committee – 5 September
West of England Housing Partnership meeting – 9 September
Homes for the South West – 12 September
Curo Stakeholder Conference - 16 September
Curo AGM - 16 September
Curo Residents' Conference - 17 & 18 September

If you'd like to catch up with any of our Executive or Board at these events, please contact Carly Floyd.

Please consider the environment before printing.

The Curo Group incorporates: Three companies registered in England and Wales: Curo Enterprise Limited (Co. No. 08103621), Curo Market Rented Services Limited (Co. No. 4705482) and Curo Finance Limited (Co. No. 13596265). Four charitable registered societies: Curo Group (Albion) Limited (FCA No. 7945, HCA No. LH4336), Curo Places Limited (FCA No. 7091, HCA No LH4209), Curo Choice Limited (FCA No. 24208R) and Mulberry Park Community Benefit Society (FCA No. 7696). The registered office for all organisations in the Group is The Maltings, River Place, Lower Bristol Road, Bath BA2 1EP.

We've sent you this email because you're a Curo customer. You can read our full privacy notice at www.curo-group.co.uk/privacy

Copyright © 2019 Curo, All rights reserved.

unsubscribe from this list update subscription preferences

01225 366000
www.curo-group.co.uk

Find us on:
Facebook | Twitter | LinkedIn