FREQUENTLY ASKED QUESTIONS
- Why do I have to give my bank account details to Trustpower?
Trustpower holds the consumer information that can verify the Trustpower account holder. Trustpower also have the technical systems in place to keep information secure.
- Trustpower already have my bank details for my power account direct debit, why do I need to give them my bank details again?
The bank account details held for the TECT rebates are separate to Trustpower's billing systems.
After each rebate payment is made, the portal on the Trustpower website to select your payment option will reopen for the next rebate. The portal will close up to six weeks before each rebate payment.
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