Delays still occur in payments made during the issue.
Hi,
The issue regarding payouts on live Flex marketplaces announced yesterday has been fixed.
If your marketplace is in development mode, you might still see some irregularities in your past test payments. You can safely ignore them and make new test payments.
If your marketplace is live, payouts for future transactions will work normally. That means that for any transaction that occurs on your marketplace from now on, the provider will receive the correct amount to their bank account at the correct time.
We are still working towards fixing the payouts for transactions initiated during the period that the issue affected. Your providers might still experience delays in payouts for these transactions.
Please do not try to send payouts manually from Stripe. Doing this might cause issues for your users.
If you have done manual payouts, please let us know by replying to this email. We are working on finding a solution that doesn’t require manual work from you. We’ll keep you updated on the progress.
In the meantime, please don’t hesitate to reply to this email if you have any questions.