As the saying goes, actions speak louder than words much of the time. But that doesn't mean that what you say as a leader isn't also influential. And if you really want to create trust and confidence in others, there are specific phrases that simply shouldn't come out of  your mouth.

What your listener really hears when you say this is, "I'm too busy for you." It makes them feel like what they care about doesn't matter, and so that by association, they also don't matter. It also suggests you haven't planned well. Alternatively:

• Be clear about what your current obligations are and invite them to check back in with you at a specific future date.
• Be upfront about the fact you wouldn't do them or their ideas/needs justice, and point them in the direction of someone else who can be of help.
• Let them know that while you can't (and won't) helicopter, and while they'll have to shoulder more responsibility, you appreciate their initiative and trust them to follow through.