Updates from your award winning (again!) IT support provider

Award winning IT (again!)

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There was plenty going on in the Resolve office in July - and not just chat about how lovely it would be to have air conditioning! We were introduced to Office 365 ATP, which looks to be one of the most effective ways of dealing with spam email (finally!) Meanwhile, Sam wrote a blog on the benefits Teams will bring to working life as it replaces Skype. But the most exciting event was that we won an award! Of course, the beer trolley had an outing to mark the occasion...

Meet the solution to spam emails
Did you know that 91% of cyber security issues start with a spam email? Unsolicited emails can just seem like an irksome distraction but they are regularly used by hackers to get into systems. Until now, spam filters have been a bit limited, but Office 365 ATP is about to change all that. This new piece of tech doesn't just block spam, it also has the ability to "detonate" it safely if you accidentally click on something you shouldn't.

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Four customer service awards and counting

When Andrew set up Resolve over 15 years ago, he wanted to do two things excellently: IT support and customer service. We must be doing a pretty good job because we have now won four customer service awards! Our fourth came in July when we won at the Sheffield Star Small Business Awards. Needless to say, we were pretty pleased and Andrew even popped up in the newspaper.

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Three reasons Teams is better than Skype
As you probably know, Skype for Business is soon to be no more. As we wave it off, Teams arrives to take its place. Ahead of our customers, we have been testing out Teams and we have found it to have lots of benefits. It is much easier to manage conversations and there are gifs - what's not to love!? Sam highlights the features that make Teams even better than Skype.

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