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Update July, 2019 View in browser
The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!

Please encourage your friends to sign up on our web site. 

Producer Notes


Greetings Everyone,

We hope everyone is enjoying the summer, or winter if the hemisphere dictates!  In case you need a break from the summer heat be sure to check out our latest publish, Forgotten Treasures which is packed full of all new exciting loot to fish up from the sea and dig up from the land.  You can check out the full Forgotten Treasures release notes here.  We are currently preparing for our first TC1 release of our next publish, Forsaken Foes, which brings new equipment, some quality of life updates, and a continuation of our ongoing story arc!  Keep an eye on UO.com for full release details and check out below for some fun stuff coming with Forsaken Foes!

I would like to talk about posting on the UO Forums.  This is supposed to be a place that everyone feels comfortable to post comments, bugs, and questions, not a place to be made to feel inferior by others.  Rude behavior will not be permitted.  Starting immediately we will be sending out warning letters when the rules are broken.  If the poster persists with rule violating behavior on the forums then you will be banned for 30 days. When the 30 day ban has been lifted if the bad behavior continues posters will be permanently banned from the UO Forums.  Please think before you hit post, we do not want to ban players.  We want everyone to feel they can post there without being made to feel inferior or not important.  The forums is not a place to post personal information, if you do the thread will be locked immediately.

We have been working on the next publish which includes some exciting quests, new items, and some bug fixes.  

After reading the forums regarding items you would like to see in the store, I just wanted to tell you guys there are some great ideas that we will try to put in the store in the future.

For those that want to help friends to keep houses/accounts, I would like to let everyone know that we can not bless houses to save one but I will be happy to apply a code to the account provided by you. Remember we will check to ensure the code was purchased from the store.

We have a new toy for the Meet and Greets. You no longer have to stand in line, you sign up on the stone and we will pull you into the circle to speak to us and ask your question.  Remember if you leave the area the stone will remove you from the list.  We look forward to seeing you at the next Meet and Greet.

Following is the Meet and Greet schedule for July:

Chesapeake, July 29th at 7pm ET
Izumo, August 12th 9am ET

The following are actions taken on accounts that were banned or suspended during the month of May:

4 - Disruptive Behavior
59 - Macroing 
1 - Naming Violation
1 -  Staff Impersonation
1 - Abuse of Game Mechanics
1 - Harassment

See you on the High Seas,

Bonnie "Mesanna" Armstrong
Producer

Forsaken Foes

We are very excited about what's coming in Forsaken Foes!  Check out the new pumpkin pirate ship below, and keep an eye out for next months newsletter where we'll talk more about what's in store for this Fall!  See you on the High Seas!


 

Question & Answer

1.   Is it possible to allow the CC to not restart the bandage macro before the bandage has been turned on so you don’t restart the action, like it works in the EC?

This is a really good question, and we have added it to our backlog for Bleak to investigate in a future publish.

2.  Can we get the ability to mix and match different pieces in armor sets?

We are sorry, the sets in the game are designed to work with a specific piece.

3.  Will we ever be able to get the grass, snow or water tiles in the future?

We can give you guys the option to get them again for a holiday pick and will look to adding water tiles in a future publish.

4.  Can we get speech triggers on runebooks like the crystal portal?

Adding speech functions to runebooks isn't something we can do.  In the past, the specialty teleporters have been available with pre-defined locations.  We would have to investigate the risks of allowing that functionality to be user generated, but have added it to our backlog for a future look - thanks for the suggestion!

5.  Can we do something about blocked recall locations, especially in NPC heavy areas like Ice Island?

The validation of teleportation locations is some of the oldest functionality in game.  Before we would make any changes to this it would require a great deal of testing, so something we aren't likely to change.

 

Customer Service


ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
 
•  How to create an account or log into my account?
       http://uo.com/Account-Login-Guide
•  How to manage my accounts after I’ve logged into the Account Center?
       http://uo.com/account-management/
       http://uo.com/faq/
 
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.

•  To reset your EA Account password:
       * Please visit https://signin.ea.com/p/web/resetPassword
       * At the EA page enter the email used to log into your EA Account to change its password.
       * If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
 
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
 
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
 
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS

Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.

If you are having issues with your EA Origin purchase, follow this link to resolve the issue.

CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
 
1)  Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2)  Select topic* - select Orders
3)  Select issue*
4)  Click on "Select contact option"
5)  Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.

THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
 
 
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