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Quiq receives $12.5M investment to grow digital engagement platform, add sales, marketing, and engineering jobs in Bozeman

By Katy Spence

Why can’t you text a company just as easily as you can text a friend?

That’s the problem Mike Myer wanted to fix when he co-founded Quiq, a Bozeman-based startup building an enterprise customer engagement  platform. In late July, Foundry Group led the $12.5 million Series B investment into Quiq. The group was introduced to Quiq by Next Frontier Capital’s Will Price, which has also invested in the company.

Myer said the investment confirms the need for Quiq’s platform and paves the way for future developments that will make customer communications easier and more intuitive.

“This investment validates our vision that digital engagement channels, like messaging and chat, are the future of consumer communications and that asynchronous messaging will be the foundation of the next generation enterprise contact center,” Myer said in a press release.

Quiq will use the funding to continue building out the platform and make it “smarter” with bots and artificial intelligence, according to the press release. Myer added that the company is looking for more convenient and innovative ways to engage customers through messaging.

“It’s my belief that more and more of what today happens on the phone or on a website will happen inside a messaging conversation, either with a human or a bot,” Myer said.

For example, Quiq is developing a feature that will allow customers to shop, add items to a cart, and check out all within a messaging window where they are chatting with a company representative. 

The company is also planning to grow their team of 40 by about 50 percent in the next year, increasing their engineering and marketing teams in Bozeman, and sales teams around the country.

Read more.

Member News:

LumenAd develops digital marketing platform and grows 2X each year from Montana

LumenAd’s Ryan Hansen comes from family of serial entrepreneurs in South Dakota, and - in his words- grew up completely unfamiliar with the idea of a traditional 9-5 job. Throughout his childhood, Ryan saw risk taking, hard work, and how it pays off in the end. Not surprisingly, he decided early on that entrepreneurship was his path.

From the first time he arrived in Missoula on a college visit tour, he knew the growing city with a serious business hustle and great access to outdoor recreation was the place he wanted to call home. He graduated from the University of Montana in 2009 with a degree in accounting, and went to work for Montana Community Development (now MoFi ), a Montana/Idaho organization that provides access to capital for economically disadvantaged entrepreneurs. At MoFi, Ryan cut his teeth on financing and understanding the realities of running a small biz.  

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