Projects and progress: Looking back on 2011
What made our list of headlines, and how did events affect customers? Our clean-water work took many forms in 2011, from construction, to legislation, to emergency response, to conversation. Have a look.
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"I shut my water off. Why charge for sewer?"
Common question asks why we charge sewer fees despite no water usage: A customer leaves town on an extended vacation and shuts his water off. Why was he charged for sewer fees when he used no water? It's not a riddle. A customer asked and we responded. Read more
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