Sophomore Jordyne Lewis was overwhelmed with schoolwork as well as the uncertainty of living in the pandemic, so she shared her feelings with a robot — Woebot, to be precise. The high schooler didn’t feel comfortable going to a therapist, and opening up to Woebot was easier, she said. Chatbots employ artificial intelligence similar to Alexa or Siri to engage in text-based conversations, and they have become a popular wellness tool during the pandemic, which has worsened the youth mental health crisis. But some researchers are questioning whether robots can replace living, breathing school counselors and trained therapists. Some tech developers and mental health professionals believe they have a role in supplementing a system that was severely overtaxed before COVID. Critics say they’re a Band-Aid solution to psychological suffering with limited evidence to support their efficacy.
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