Dear Valued ONE customer,     

We are pleased to advise that Live Chat services is now available on our ONE New Zealand website. 

Customers can start chatting with our agents based on the below options selected to receive quick responses.

Live Chat support hours for New Zealand are 8:30 AM - 5:00 PM local time Monday - Friday.

Exports
Shipping Instruction Status
Bill of Lading/Sea Waybill Amendment
Bill of Lading/ Sea Waybill Release

Imports
Arrival Notice Issue and Re-Issue
Delivery Order Issue
Invoice Issue and Re-Issue

Other Services
Vessel Schedule information
ONE Ecommerce Technical Support
ONE Mobile App Enquiry

To use Live Chat please go to our New Zealand website and click the icon below in the lower right-hand corner of the page to start chatting!


 

Should you have any questions relating to this matter, please contact your ONE Representative for further information. 


Sincerely, 

Ocean Network Express New Zealand Limited