From around lunchtime today - Tuesday 14th June - (subject to any last minute technical hitches) the Parks Service will implement the use of Fix My Street for elements of online problem reporting in parks.
Fix My Street will be integrated into the existing parks and tree problem reporting webforms on the Bristol City Council website.
Parks have sent us the following information about these changes:
Instead of a citizen previously being prompted to enter details which generated an internal e-mail to our Customer Service Centre, the citizen will now be sent, depending on the issue, to Fix My Street where they can directly map and enter details about the problem that they wish to report.
This will apply primarily to areas of our service which require on-site response (for example: litter bin emptying or graffiti removal).
Citizens should still start reporting a problem at www.bristol.gov.uk/reportparkproblem and the form will direct them accordingly based upon the issue (some issues will be still be reported directly through the web forms, rather than Fix My Street, where appropriate).
The benefits of this integration include:
- Enquiries will be received faster by the service. Fewer enquiries will have to be internally e-mailed/processed by our Customer Service Team. Instead they will be entered into Fix My Street which will then directly integrate with our enquiry system.
- Direct response from our enquiry system into Fix My Street. When an problem status is changed, that change will be reflected in Fix My Street. This will allow citizens to see any updates/actions that have taken place, rather than needing to make further contact in order to receive an update.
- A Reduction in Repeat Enquiries. Citizens will be able to see what problems have been raised in Parks, resulting in them being able to see if an problem that they wish to raise has already been brought to our attention.
- Mapped Location of Enquiries. The citizen will now be mapping the location of their problem, making locating issues out on site much clearer for responding officers.
-Less manual processing time for our Customer Services Team for most problems. This will give our Customer Service Team more time to focus on call response times and more in-depth problems that are not able to be processed through Fix My Street.
We anticipate a short period of implementation/transition which may cause minor disruption. However, if you experience any technical difficulties then they can be reported at the bottom of our webforms.
Information I hold for you:
Name: <<Name>>
Email: <<Email Address>>
Group: <<Park Group>>
Consent Confirmed?: <<Consent Confirmed?>>
The emails are sent through Mailchimp.
Unsubscribe at any time using the link below.
