July 1 marks the first anniversary of the coming into effect of the Guidelines for Competition in the South African Automotive Aftermarket. While there is still a lot of progress to be made, Kate Elliott, CEO of Right to Repair SA, says significant progress has been made over the last 12 months making the automotive aftermarket a fairer place to do business.
“We have seen some great strides in compliance from the original equipment manufacturers (OEMs). Special mention goes to Volkswagen SA who have really lead the way in embracing the guidelines, in both offering the consumer more choice, and supporting independent service providers with technical information so that they are able to properly service the VW vehicles that are brought to them,” she says.
She confirms there has been absolutely no backlash against any of the complainants who have laid a complaint against an OEM or dealer and all complaints that have been resolved so far have been settled on an amicable basis. Complaints are being settled anywhere between a few days and a few months confirms Elliott. (Times Live)