From the Editor: The Biggest Issue Facing Workers' Comp

As tough as staffing is throughout the insurance industry, the world of workers' comp has things doubly bad -- it has to deal not only with its own staffing issues but those of its clients. 

As Mark Walls, vice president of client engagement at Safety National, explains in this month's interview, many companies are having to ask employees to do more to cover for gaps in staffing. Companies are also being less rigorous about pre-employment physicals and may rush people into action. The risk of injury is rising as a result.

At the same time, workers' comp carriers and third-party administrators are having to deal with their own shortages of adjusters, nurse care managers and so on, while dealing with caregivers that are struggling to line up enough doctors and nurses.

The result? Not pretty.

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Threats, Openings for
Workers' Comp

What if external factors overwhelm
the workers' comp system's
century-old ability to balance the
rights of employees and employers?

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'Scalable Compassion' in
Workers’ Comp

As much as claims representatives
want to help individuals, there has
been no feasible way to provide compassion at scale.

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Smartest Idea for
High-Hazard Businesses

When an employee says they’re too
tired to finish a physically
demanding task and need to rest,
that needs to be okay.

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Case Study on Using AI in Workers' Comp

Taking in extra data points and
thinking in a different way has let us
make better decisions about how to
route claims, and more.

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Identifying Fraud in Workers’ Comp

One of the best tools for fraud
prevention is to let employees know
that false claims will not be tolerated
and that penalties are stiff.

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Should Workers’ Comp Be
So Litigious?

It’s time to dedicate resources on
several fronts to get back to the
original intent of the workers' compensation system.

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