The Gambling Commission has published tips on how to handle complaints, to remind licensees of existing rules and guidance.

This follows a review of complaints policies that found a number of areas for improvements.

On 29 June, the High Court lifted an automatic suspension that prevented the Gambling Commission from formally awarding the fourth National Lottery licence to Allwyn Entertainment UK.

Two parties – Camelot and IGT – subsequently asked the Court of Appeal for permission to appeal this decision.

The Gambling Commission would like to draw licensees’ attention to the ‘red alert’ on financial sanctions evasion typologies by Russian elites and enablers.

The purpose of the alert is to provide information from law enforcement and the legal and financial services sectors on common techniques designated persons, and their United Kingdom (UK) enablers, are suspected to be using to evade financial sanctions.