When we talk of BUGS we are not talking about those little insects that you see in your house, garden or in any place. We are talking of those annoying alerts and notifications of software malfunctioning. YES I bet you have seen those once too. How often have you seen software like ArcGIS producing unnecessary errors? Paid software is professionally maintained. Companies who develop these usually make sure they go to market with a perfect product for 99% of the community.
Support is the least of your concern when you are a fully paid up software user. Most companies are only a dial away. Face any challenges and they will take you through each step by step just to resolve your issue.
I will not talk about updates. You have probably seen or witnessed this especially if you are a Microsoft user.
With most proprietary software’s, these guys are usually tackling their competition so whatever they produce, it is always up to standard and well maintained. This is where we can get to leverage them as the users now.
PLEASE DO NOT CRACK SOFTWARE. JUST USE OPEN-SOURCE TECHNOLOGY IF YOU CANNOT AFFORD TO PAY FOR IT.