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In this issue: Covid delta; Power outage prep; Share files with AirDrop; Take the annoyance out of passwords; Trouble printing? Try a different driver; Reaching out to MacAtoZ; Software recommendations; Hardware recommendations; Security Recommendations.
August 2021 Newsletter

Covid delta

As unhappy as it makes me, we are suspending in-person indoor residential services again. Oregon is setting (bad) Covid records daily right now. Even though the entire staff at MacAtoZ is fully vaccinated, the Covid delta variant is a safety issue we can't ignore. We encourage you to take precautions as well, the obvious ones being getting a vaccination if you've not already and masking when you must share indoor spaces with strangers. 

For most of the things we do, this return to "remote only" will have no impact whatsoever. We already monitor, maintain, and secure Macs this way, so Sentinel, Sentinel+, and Sentinel Ultra clients should see little change. We've always prioritized booking appointments remotely because we can serve clients faster and such appointments tend to be less expensive. We are hopeful that our "remote only" policy is a minor inconvenience and one that helps keep both you and us safe. 

We will still be able to pick up Macs, work on them, and return them to you if circumstances warrant. We're just won't be spending any time with you indoors in a shared respiratory space—at least until we feel like we can safely do so. 

Within in the constrains of safety, we remain eager to serve you to the best of our ability.
 

Power outage prep

Whether it be a straining power grid or an ice storm as the cause, power outages are a problem. Here are a few tips that might help you prep for the next time the lights go out. 

Before the power goes out

  1. Store emergency supplies* in one area so you can access them quickly.
  2. Take inventory of your electrical needs - Laptop, iPhone, lighting, heating or cooling, refrigerated medicine, and medical devices (e.g. CPAP machine).
  3. Make sure that you have current surge protectors for household electronics.
  4. Install smoke and carbon monoxide alarms with battery backup inside and outside sleeping area.

*A few items that are good to have include water bottles, non-perishable food (for at least 2-weeks), flashlights, solar battery cells, manual can opener, and an emergency mylar thermal blanket. 

What to do when the power goes out during work hours

  1. To prevent power overloads or damage from power surges unplug appliances and electronics.
  2. Use flashlights**, not candles to prevent fire hazard. 
  3. Operate portable generators outdoors and at least 20 feet away from windows to avoid carbon monoxide poisoning.
  4. Keep refrigerator and freezer closed! The refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.
  5. Use a thermometer in the refrigerator and freezer so you know the temperature when the power outage is over. (Throw out food that has been warmer than 40 degrees).
  6. Set solar power battery cells out to charge in direct sunlight during the day. 

Get Internet Access

  1. Turn on the Personal Hotspot on your iPhone (located in the Settings app under Personal Hotspot).
  2. Ask close neighbors if they still have internet. If yes, ask if you could connect to it temporarily.  
  3. If the roads are clear, go to local free hotspot locations (e.g. Starbucks, Burger King, McDonald's, etc.). 
  4. Use a mobile hotspot purchased through your cell phone provider. This option would most likely require a monthly fee and the up front cost of a mobile hotspot device.
  5. Get in the car and drive somewhere out of the area with internet***.

***Remember, if the power is out for an extended period of time cell phone towers may stop working (since they run on a battery backup during power outages). 

Share files with AirDrop

It’s common to want to share files, photos, and other data between your devices—or with friends and family. When the desired person or device isn’t nearby, it’s easiest to use Messages or Mail. But what if you want to move a file between two of your Macs, from your iPhone to your Mac, or to your friend who’s across the table? For transfers within immediate proximity, Apple provides AirDrop, a quick and easy way to move data between devices.

Make Sure AirDrop Is Ready to Go
First off, AirDrop requires both Wi-Fi and Bluetooth, so make sure both are enabled. If you use wired Ethernet on your Mac, enable Wi-Fi as well, but put the Wi-Fi service beneath the Ethernet service in System Preferences > Network (click the down-pointing arrow under the list and choose Set Service Order).

Next, make sure other devices can discover you. On the Mac, choose Go > AirDrop and, near the bottom of the Finder window that appears, choose Everyone from the pop-up menu. (If you’re out in public and random people keep trying to send you files, which would be weird, choose Contacts Only instead.) On an iPhone or iPad, go to Settings > General > AirDrop and select Everyone.

Send a File or Photo via AirDrop
Apple has integrated AirDrop into the standard sharing mechanism in macOS, iOS, and iPadOS, so sharing via AirDrop works the same as sharing via most other apps. 

In the Finder on the Mac, the easiest approach may be to select AirDrop in a Finder window’s sidebar and then drag files to the icon representing the destination device (below left). You can also select one or more files and choose File > Share > AirDrop or Control-click them and choose Share > AirDrop, both of which present a dialog from which you can select the destination (below right). The right-hand dialog is also what you’ll see if you use the Share option in Photos or any other app.

On an iPhone or iPad, when you’re viewing the item you want to share, tap the Share button to bring up the Share sheet. You may be able to tap the AirDrop icon for the desired destination directly in the top row, but if it doesn’t show what you want, tap the general AirDrop icon in the second row to display the AirDrop screen with icons for all available destinations. Either way, tap the destination to send the file.

Receive Data via AirDrop
On the receiving side, AirDrop is utterly simple, particularly when transferring files between your devices, though the experience varies a little depending on the direction and file type.
  • Receiving on a Mac: If you’re transferring between your own devices, you don’t need to do anything; the file will appear in the Downloads folder of the destination Mac. Files sent from other people will appear there too, but you’ll get a prompt asking you to accept or decline the file, and if you accept, an option to open it in the appropriate app.
     
  • Receiving on an iPhone/iPad: Receiving on an iPhone or iPad is similar, with one additional step. Unless iOS/iPadOS knows where the file should go (images always import into Photos automatically, for instance), it prompts you with a list of apps that can open the file. Files you transfer between your own devices are accepted automatically; for files from other people, you must tap the Accept button first. 
Troubleshooting
AirDrop has been around since Mac OS X 10.7 Lion in 2011 and has seen significant updates since then. So if you had trouble getting AirDrop to work years ago, it’s worth revisiting the feature. That said, problems can still crop up:
  • If a Mac doesn’t appear as an AirDrop destination, make sure it has Wi-Fi active. Ethernet is not sufficient. Also, if the Mac’s firewall is active, check that it allows incoming connections. Open System Preferences > Security & Privacy > Firewall > Firewall Options and deselect “Block all incoming connections.”
  • If an iPhone doesn’t appear as an AirDrop destination, make sure Personal Hotspot is turned off in Settings > Personal Hotspot.
  • Because AirDrop relies on Bluetooth and Wi-Fi, interference with either, or a separation between devices of more than 30 feet (9 meters), can cause performance and reliability to suffer.
  • For best results, make sure you’re using recent Apple hardware running the latest versions of macOS, iOS, and iPadOS. Apple has improved AirDrop over the years, and it works significantly better than it did years ago. Technically, AirDrop requires a Mac introduced in 2012 (excluding the 2012 Mac Pro) or later running OS X 10.10 Yosemite or later. On the mobile device side, the iPhone, iPad, or iPod touch must be running at least iOS 7.
  • If you’re prompted to accept transfers between your own devices, that’s an indication that the devices aren’t logged in to the same iCloud account.
  • Although AirDrop has no explicit size limit, very large files (over 500 MB) will take a long time to transfer and are more likely to fail due to network issues during the transfer.
  • If you can’t find a transferred file in the destination Mac’s Downloads folder, remember that it retains its original creation and modification dates, so it might be sorting differently than you expect.

Next time you need to move data between nearby Apple devices, give AirDrop a try!

Take the annoyance out of passwords

We constantly say, “Use a password manager!” for good reason. Password managers make it easy to generate, store, and enter strong passwords. You don’t have to decide whether or not your password is strong or weak, remember it, and type it accurately every time you log in to a website. Seriously, just get 1Password or LastPass, or you could use Apple’s iCloud Keychain.

But what about those passwords you have to enter regularly, like your Mac’s login password, your Apple ID password, and the master password for your password manager? And the passcodes for your iPhone, iPad, and Apple Watch? Plus, it may also be helpful to be able to remember and type passwords for a few services that require you to enter the password into an app instead of a Web browser. (Of course, you can copy and paste the password from your password manager, but that’s fussy if you have to do it frequently.)

For such passcodes and passwords, you’ll want to come up with options that are strong, memorable, and easily entered. Here’s what we recommend for most people. (If you’re a target of a nation-state or regularly deal in highly confidential government or corporate information, you’ll need an even higher level of security.)

Passcodes
It’s essential that your iPhone, iPad, and Apple Watch have a passcode that can’t easily be guessed. Once someone can get into an iPhone or iPad, they could read all your email, look at all your photos, make purchases via Apple Pay, and impersonate you in conversations with others. And yet, many people use worthless passcodes like 111111 or 123456. Don’t do that! Also, don’t worry about making a passcode that’s easy to type—with Touch ID, Face ID, and Apple Watch unlocking, you don’t have to type your passcode all that frequently.

Since we’re talking about physical objects that can’t be accessed remotely and are most likely to be compromised by someone who knows you personally, the key is to think about what six digits you can remember but that even people who know you well couldn’t guess. 

For instance, you might think of using 081995 if you were born in August 1995, but your birthdate is both widely known and easily discovered. A better pattern would be the dates of the month associated with the birthdays of your best friend from high school, your favorite cousin, and your late grandmother—132408 if they were born on May 13th, July 24th, and November 8th. No one will ever guess that.

You get the idea. Think of dates associated with people or events important to you but that even close friends or family members wouldn’t necessarily know. Then combine those days, months, or years in a way that makes sense to you. You’ll end up with a strong passcode that you’ll never forget.

One last point. Given the level to which data syncs between your iPhone, iPad, and Apple Watch, we don’t see any significant benefit in creating different passcodes for each. Come up with a secure passcode and use it on all three.

Mac Login Passwords
Much like an iPhone’s passcode, the primary vulnerability for your Mac’s login password is someone who has physical access. You don’t have to worry about remote brute force attacks (as long as you don’t have remote access enabled in System Preferences > Sharing) or password files being stolen, suggesting that the password doesn’t need to be insanely strong and equivalently hard to type.

That’s especially true for an M1-based Mac or Intel-based Mac with a T2 security chip, and even more so if you have enabled FileVault (which we recommend). But if it’s an older Intel-based Mac without a T2 chip, it’s conceivable that a thief could image the drive and use brute force attacks to find the password. A stronger password might make sense for such an older Mac.

Considering all this, we recommend coming up with a password that’s easy to type, memorable, and difficult to guess for even those who know you well. It doesn’t have to be strong enough to protect against serious cracking software unless you live in a Spy-vs.-Spy world. Consider taking a few words from a song lyric or movie quote you’ll never forget and jamming them together, such as “ettubrute” or “goestoeleven.”

If you unlock your Mac and apps using an Apple Watch or Touch ID most of the time, you can make the login password a bit stronger without the annoyance of having to type it so frequently.
 
Apple ID and Password Manager Passwords
When it comes to your Apple ID password, the master password for your password manager, and other passwords to online services you need to type, attacks will take place either remotely or be directed against a stolen password file. Plus, your Apple ID password and master password to your password manager literally hold the keys to your kingdom, so they must be extremely strong and resistant to automated cracking. It’s also essential that you won’t forget them and that you be able to enter them—on both a Mac keyboard and an iPhone keyboard—reasonably easily. What to do?

One possible solution is to create a long passphrase of random but easily remembered words, as suggested in the classic xkcd cartoon. Current advice suggests that a passphrase of five words—with at least 32 characters—is now necessary to resist modern cracking methods. 

Passphrases are highly secure, but they can be tedious to type and may not work well for an Apple ID password. Apple requires that Apple ID passwords have upper and lowercase letters and include at least one number. But don’t make it longer than 32 characters; some have reported problems with longer passwords.

For a compromise approach, consider a password built using the following rules:
  • It starts with an uppercase letter. That satisfies Apple’s requirement and means you don’t have to switch between upper and lowercase keyboards on an iPhone more than once.
  • That letter and subsequent lowercase letters come from the initials of unrelated people, movie titles, the first few letters of a saying or product name, or something similar that you’ll have no trouble remembering.
  • It includes several punctuation characters accessible from the iPhone’s numeric keyboard that don’t require the use of the Shift key on the Mac keyboard.
  • It ends with digits developed along the lines of the passcode above—this keeps you on the iPhone’s numeric keyboard. (You could also swap the order of the punctuation and digits.)
  • Overall, it has at least 13 characters, preferably more.
(As an aside, does having two-factor authentication (2FA) turned on for any account where you’re creating a memorable password let you make a weaker password? Yes, in the sense that your overall security is much higher with 2FA because someone would have to hack your password and compromise the 2FA system in some way. But no, if your password is so weak that it’s trivially crackable, such that 2FA becomes the only protection. Don’t overthink it—stick with strong passwords.)

As an example, consider this possibility for a LastPass master password: Tpmbialas/.19851955. It’s not entirely random, but it’s close and doesn’t use obvious patterns that cracking software could exploit. Let’s break it down:
  • Tpmbialas comes from the first letter of the words in the movie The Phantom Menace and the Dire Straits album Brothers in Arms, plus the first three letters of LastPass.
  • /. plays on the name of the tech news site Slashdot to be memorable, and the characters are easily typed on both the iPhone and Mac keyboards.
  • 19851955 will be easily remembered by fans of the movie Back to the Future, whose characters travel in time from 1985 back to 1955.

It’s highly secure—the How Secure Is My Password? site says it would take 1 quintillion years to crack, and there’s no way that even someone who knew your taste in movies and music could guess it (as long as you don’t tell them about your pattern).

One last thing to consider: is your password fun to type? Some key combinations probably roll off your fingers, whereas others will be prone to typos. Test your proposed password on both a Mac keyboard and your iPhone. If you hate typing it, tweak the characters until it’s better.

When you’re developing your own unique passwords that you must be able to remember and type, a strategy along these lines should serve you well. Just make sure to avoid dictionary words, repeated characters, and any password under 13 characters in length, all of which make passwords easier for cracking software to guess.

Trouble printing? Try a different driver

Some clients have reported problems with HP laser printers failing to print. Sometimes there’s an error. Other times, the print job just disappears into the ether. It’s unclear why this is happening or how widespread it is, but here’s a workaround that can help.

Create a new printer configuration by clicking the + button in System Preferences > Printers & Scanners and selecting your printer in the list. Then, from the Use pop-up menu, choose something other than the default Secure AirPrint driver. We’ve had the most luck with Generic PostScript Printer. Both the old and new configurations will be available when printing, so if one doesn’t work, try again with the other one.


Reaching out to MacAtoZ

As a company we communicate through phone calls and email.

Our main phone line (503-507-0410) is staffed during regular business hours. Please call if you need help or information. If our main team is unavailable when you call we will return your call by the end of the next business day. Importantly, we do not offer emergency or same-day service

We also use email. If you're a client and have a question or problem, support@macatoz.com is your friend. This pops your email into our support ticketing system. Because we serve hundreds of clients, using this system allows us to handle incoming requests efficiently. Clients can also email with quick questions about an issue. We're happen to provide a free, quick answer if we can. 

Potential new clients can email us at info@macatoz.com

Support or information request emails to specific MacAtoZ employees are likely to delay service. (That said if you have comments for a specific staff member that are not time-sensitive, you're absolutely welcome to email them.)

Unless otherwise instructed, please do not call or text MacAtoZ employees directly

We help people with Apple technology. Thank you for working with us to maximize our ability to do this. 

 


Software Recommendations

macOS 11.5.2 Big Sur. We recommend Big Sur for any Mac currently running macOS 10.15 Catalina. Any Mac already running Big Sur should be upgraded to version 11.5.2 for security reasons. As 11.5.2 just released a few days ago, we've not had much time to test it. You may wish to wait a few days before upgrading, just to give Apple time to fix any problems. Upgrade by going to System Preferences > Software Update. [Sentinel+ and Sentinel Ultra members need to click the Details link on the left side of the Software Update pane then click "Restore Defaults" to make Big Sur available.]

macOS 10.14.6 Mojave. Mojave remains secure and we prefer it to macOS 10.15.7 Catalina. If you choose to upgrade from Mojave to either Catalina or Big Sur, you should check that your important apps will run. (Apple apps are fine.) You may need to upgrade. You can check your apps here: https://roaringapps.com/apps?platform=osx 

Earlier macOS versions should be upgraded ASAP unless your Mac never goes online. You can see your Mac's operating system version by going to the Apple menu in the top left corner of the screen and choosing "About This Mac."

iOS 14.7.1 Any iPhone running iOS 14 should be updated to iOS 14.7.1 immediately for security reasons. If you're not sure what iOS version you have, you can see your iPhone or iPad's operating system version by going to Settings > General > About > Version. You could also ask Siri, "Which version of iOS do I have?"

iPadOS 14.7.1 Similar to the iPhone, any iPad running iPadOS 14 should be immediately upgraded to 14.7.1. 

watchOS 7.6.1 Older versions of WatchOS acceptable if necessary; upgrade if your devices (iPhone and Apple Watch) support it. You can see your Apple Watch's operating system version by going to Settings > General > About > Version. Generally, one does not have to worry about AppleWatch software security.  

tvOS 14.7. tvOS 13.4.8 and tvOS 12 also acceptable. Note that earlier models of Apple TV do not run tvOS and are fine for what they do; not all channels, features, or apps will be available. You can see if there's a software update available for your Apple TV by going to Settings > System > Software Updates > Update Software. Generally, one does not have to worry about tvOS security. 
 

Hardware Recommendations

Macintosh
  • MacBook (Early 2015 or later)
  • MacBook Air (Mid-2012 or later)
  • MacBook Pro (Mid-2012 or later)
    • Note that 2016-2019 MacBook Pro models have a higher than usual keyboard failure rate. Used 2015 models, which use a different style keyboard, may be a more reliable option. The new 2019 MacBook Pro 16" model uses a new keyboard mechanism and should be fine.
  • Mac mini (Late 2012 or later)
  • iMac (Late 2012 or later)
  • iMac Pro (all models)
  • Mac Pro (Late 2013 or newer)
These are minimum hardware recommendations based on what is necessary to run a secure operating system (macOS 10.14.6 Mojave or macOS 10.15.7 Catalina). If your Mac does not meet these specifications—that is, it will not run Mojave or Catalina—it needs to be replaced soon unless you will not be using it online. macOS 10.13 High Sierra is no longer secure.

macOS 11 Big Sur was released in November 2020 and has its own set of system requirements. 

iPhone and iPad
  • iPhone 6S or newer. Older iPhones cannot run iOS 14. 
    • iPhone 7 models have a higher than normal failure rate over time. Given the choice, we would recommend iPhone SE (2020) model as a strong alternative to iPhone 7 models. 
  • iPad Air 2 or newer
  • iPad mini 4 or newer
  • iPad Pro (all models)
  • iPad 5th generation or newer
The iPad line is made confusing by the multitude of model names and types (Air, mini, Pro, and just plain iPad). Generally speaking, devices introduced in October 2014 and later will run iPadOS. iPads that will not run iPadOS and should be replaced unless they will not be used on the internet. 

Apple Watch
  • Apple Watch Series 4, 5, or 6 or SE highly recommended.
  • All versions (Series 0 through Series 6 and SE) are secure and acceptable though Apple Watch Series 0, 1, and 2 will not run the latest version of WatchOS and therefore lack both the speed and features of later Apple Watches.  
Apple TV
  • Apple TV 4K is recommended. Apple TV HD (4th generation) is fine as well.
  • The latest version of the AppleTV Remote is available for stand-alone purchase ($59). It works with Apple TV 4k (1st and 2nd generations) and Apple TV HD. It's a lot better than previous remotes. 
  • Older models of Apple TV do not support tvOS and cannot run Apple TV Store apps, though we are unaware of any major security issues. 
 

Security Recommendations

A secure operating system
See Software Recommendations for details. If you're not running a secure operating system, it will be difficult to impossible to protect your data. 

Encryption
We recommend using Apple's built-in whole disk encryption, FileVault. It can be turned on in System Preferences > Security & Privacy. 

Backups
We recommend and use Apple's built-in Time Machine backup system. You'll need an external hard drive so that the data is automatically saved to a second location. Off-site backup remains important in mitigating the risk of fire or theft. We use and recommend Backblaze. At a cost of $6 a month per Mac, Backblaze will encrypt then backup an unlimited amount of data from your Mac. Data has a 30-day retention window, though longer time periods are possible for an additional couple bucks. 

Sentinel, Sentinel+, Sentinel Ultra, Sentinel AM [warning: we are tooting our own horn here]
Sentinel provides professional 24/7 oversight of the health of your Mac. We're monitoring all kinds of things (RAM, hard drive, Time Machine backups, battery, etc.)—150 different data points every hour.  

Sentinel+ adds maintenance and security to Sentinel's 24/7 monitoring. Sentinel+ will handle most software updates so you don't have to and run maintenance routines to keep things tip-top. This is includes basic scanning and quarantine of malware. 

Sentinel Ultra is our top-of-the-line, four-in-one service that includes everything in Sentinel and Sentinel+. Ultra blocks malicious web sites, filters objectionable content, protects against email phishing threats, and even increases the speed of your web surfing. It's proactive security. Ultra represents our best effort and the best tool in our arsenal to keep clients safe on the web. 

Sentinel AM is our anti-malware offering. It's a $5/mo add-on for Sentinel+ or Sentinel Ultra services. 

A secure web browser with ad blocking
Firefox with the free open source content blocker uBlock Origin is our first choice. Safari with AdGuard (and blocking cross-site tracking turned on) is another fine option. AdGuard is no longer free, but Safari extensions are getting enhanced in macOS 11 Big Sur, so we're hopeful that getting uBlock Origin (our favorite) back on Safari is just a matter of time. 

DuckDuckGo
There's really no good reason to use Google, Bing, or any of the other search engines. Not only does DuckDuckGo return excellent search results, you can use commands in the search bar (like "!g"—that's exclamation point plus the letter g) to search Google anonymously. You can search other search engines anonymously too via DuckDuckGo, and DuckDuckGo won't track you. In the search engine preferences for either Safari or Firefox, you can set DuckDuckGo as your default search engine. 

A Virtual Private Network
A Virtual Private Network, or VPN, is an encrypted tunnel between your Mac (or iPhone or iPad) and another computer run by the VPN company. It protects your internet traffic so that anyone who might want to spy on your traffic locally can't. We use PIA VPN which covers multiple devices (Mac, iPad, iPhone) for about $75 a year. 

A Password Manager
We consider password managers like 1Password indispensible. Instead of having to remember lengthy passwords or reusing the handful that we can remember, we remember one password to unlock 1Password, and the program takes care of the rest. 1Password can be a little complex to set up, so we typically will help clients with that. Actual use isn't too bad though and is typically within the reach of even basic users.  

A Spam Filter
Apple's built in Junk Mail filter works for most spam assuming your email address isn't widely dispersed on the internet. If you're swamped with spam email, though, SpamSieve can rescue you.

Avoid Social Media
If you're posting to social media like Facebook, you're not just telling your friends something. You're telling Facebook, and Facebook is hardly keeping your information top secret. Want to say something privately to a friend? Use Apple Messages or Apple's FaceTime. Both are end-to-end encrypted, and not even Apple has the keys. 

MacAtoZ LLC

503-507-0410
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We will return your call by the end of the next business day.

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Apple Consultants Network
MacAtoZ LLC provides technical support, upgrade, installation, networking, training and tutoring, and remote support services for Apple products like Macintosh computers, iPhones, iPods, and iPads.

Ty Davison and Dyneé Medlock, our Apple technicians, are the only Apple-certified, Apple Consultants Network members serving both residential and small business clients in Oregon's mid-Willamette Valley.

MacAtoZ has been providing computer services for clients in the Salem area since 2006 (and since 1999 as SiteRev.com). Our technicians are certified by Apple and carry $1 million in business liability insurance. We frequently present and are well-known at the Salem Macintosh Users Group (SMUG). You can count on us.

Our Sentinel, Sentinel+, and Sentinel Ultra services offer home users 24/7 Macintosh monitoring, maintenance, security, and web browsing protection. Join today!

Quick Links

MacAtoZ LLC: The main company web site. You can find information about products and services as well as advice here.

Amazon via MacAtoZ: Shop at Amazon via our referral link. Help us to help you. 

Offsite Backup: You should have one, and we recommend Backblaze. Only $5 a month for unlimited data. Get your 15-day free trial here. 

Salem Mac Users Group: Salem, Oregon-area Macintosh and Apple gear enthusiasts. Now holding Zoom meetings monthly. Visitors welcome! Visit the web site for details.

Apple Consultants Network: If you need help, entrust your computer and your data to professionals. 
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