Hello,
In our quest to improve our processes and experience, we created a new code SPD (Dock Protection System) for cases of friendly account closures, in which the customer should not be included in exclusion lists for future registrations. It will be the "SPD 23 - Bloqueio para encerramento de cadastro".
This block is intended to prevent the entry of new amounts into the account, since it will be closed shortly.
The new SPD will only be used for closing accounts and with prior notice to the SEs.
Best Regards,
Team Dock
|