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Links
- Reddit's mod certification programs are open for testing.
- Quartz released their 2021 list of Best Companies for Remote Workers. ✔️
- Turns out Google has been illegally underpaying thousands of temporary workers across dozens of countries for years. 💰
- Surprised Pikachu face: Facebook built a system that exempted high-profile users from some or all of its rules.
- Facebook also knew human traffickers used its site and only took limited action until Apple threatened to remove their apps.
- Delivery workers for apps like Seamless are organizing after financial exploitation, no support, and now attacks during their deliveries. 🥡
- Yo quiero Taco Bell... but how about a Taco Bell subscription instead? 🌮
- Maybe MailChimp won't need podcast ads anymore since Intuit is buying them for $12 billion in cash and stock... 📮
- ... but MailChimp employees are furious, because the founders promised they'd never sell and withheld equity. 😠
- Workers want clearly defined rules when it comes to vaccine mandates. 💉
- So-called "hate raids" have been so plentiful on Twitch, that the streamer service sued two of its users for targeting marginalized community members.
- From Jenny Weigle, here's a great list on where to post your community job. 🗒️
- A woman is making it her mission to stop Wikipedia editors from glorifying Nazis.
- Code for America not only requested a delay in union voluntary recognition, but hired a union busting law firm to squash organizing.
- Huh, the poverty rate fell in 2020 due to the combo of stimulus checks and federal relief, not jobs. 📉
- Salesforce offers to relocate Texas employees and their families after the abortion law went into effect.
- From LinkedIn, a post about what one manager cares about most: delivering quality work, no matter when, where or how you get it done. 🚗
- Instagram knows its content is toxic to teen girls. Do they care?
- Casper is laying off employees left and right, including C-level executives, allegedly because of an iOS update. 🛏️
- Jamie Langsov from Commsor on a framework on how to deal with change management in your community.
- Kotaku pleads companies to stop closing their forums and moving their communities to Discord, because they are not the same thing.
- Black TikTokers are moving to other platforms because they feel exploited and suppressed by the app.
- Workers in support roles are most likely to be stressed out by their colleagues and clients according to LinkedIn's Workforce Confidence Report. 😓
- Listen to the latest Beyond the Queue with James Baldin, Director of User Success and Support at Change.org talk about how he handles unpredictable ticket spikes. 🎧
Events
Jobs
Remote:
Location-based:
- Exploding Kittens is hiring a seasonal, full-time Customer Service Associate in Los Angeles, CA 🐈
- Songtrust is hiring a Director of Client Services in New York, NY 🎶
- Twitch is hiring a Senior Director, Creator and Community in New York, NY 🎮
- HubSpot is hiring a Senior Manager, Community in Cambridge, MA
- Bilt Rewards is hiring a CX Manager in New York, NY
- Outlier is hiring a Community Lead in Brooklyn, NY
- Pingboard is hiring a Customer Support Advocate in Austin, TX
Tweet of the Week
Know a friend who could use some job search resources? Forward this newsletter to them! Have links, events, or jobs for us, or just want to say hi? Email us at hellowsnyc@gmail.com.
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<3 This Week was brought to you by Abby, Customer Support Manager at Flickr.
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