Dear Service Design Insider,

We are thrilled to announce that the Service Design Global Conference full program and workshop tickets are now available! Our speakers and workshop leaders will be bringing the best of service design to the community - no matter if you are a novice or expert in service design - this program will inspire and strengthen your stand. Learn more about the agenda of the global conference, explore the program tracks, and book your workshop tickets below!

Happy reading, service designers! ✨

Warmest regards,
Birgit

For the SDN community
Birgit Mager (she/her)
SDN President

After receiving many submissions for the Service Design Global Conference agenda, we have decided to take a two-track approach to make the most of our two days together. Talks will be recorded and available to view afterwards.

Workshops can only be purchased by individuals attending the conference. A limited number of tickets are available for each workshop, which are scheduled one day before the conference on October 20, 2021. Registered attendees can log in here to purchase tickets, which are also offered during the registration process.

All times stated are in Central European Time (CET). You can easily check the time difference for your location here.

*Please note: the agenda is subject to change before the conference and will be updated here accordingly.

SDN Award Finalists 2020/21 - Service Design Global Conference Pre-Event at the SDN Academy!

To get you all excited for this year's Service Design Global Conference on October 21-22, 2021 and the SDN Award, we invited all SDN Award Finalists for a lecture at the SDN Academy. First up: Serena Westra, from SDN member, Koos Service Design on October 15, 2021 / 3:00 pm CEST.

Serena will tell us more about her project called "Inclusive Online Services for the Municipality" as SDN 2020/21 finalist for the Professional Non-Profit/Public Sector category. Learn more about her project and the learnings she found on the way in this SDN Academy lecture. 

Tickets will be available soon!

*Please note that this event is free for SDN Members and Service Design Global Conference attendees. Non-members and non-Service Design Global Conference attendees will have to pay a small entry fee. 

The Service Design Award winner will be announced at the 
Service Design Global Conference 2021!

The SDN Practitioner Accreditation is the perfect opportunity to showcase your initial experience within the service design practice and expand your engagement within the service design community. Earn recognition by getting your SDN Accredited Service Design Practitioner title that validates your competency in service design and be perceived as an ambassador in your community!

Discover the new pricing structure that eliminates a previously flat rate and replaces it with a financially inclusive pricing approach that considers the global disparity in currency value. Don’t miss the opportunity of showcasing your leadership skills within the service design community!

Learn from a diverse set of authors how they integrate learnings from systems thinking into their service design practice to better grapple with the complexity of overlapping service systems. Learn more about the systems turn in service design in the latest issue of Touchpoint! 

Stay tuned for the upcoming Touchpoint Vol. 12 No. 3 coming your way soon!