2. A compassionate alternative to 911
Preston Marshall (above) works in an art-deco fantasy called Atlanta’s Hotel Midtown with lots of gold, giant floral wallpaper, and furniture that looks like it’s from the set of "Mad Men." Marshall runs loss prevention at the hotel, and in his line of work, keeping the fantasy intact sometimes means keeping people out.
“Well in the past, the only option we had was calling 911 and calling the police,” said Marshall.
He’s had to do it a lot, but there have been times when it gives him an uneasy feeling.
“My heart reached out to some of the individuals, especially knowing that some of these people have substance abuse issues or some of them had mental health issues,” he said.
But since this summer, Marshall’s had a new option. He’s one of more than 800 Atlantans who’ve called 311 as an alternative to calling the police when they see someone struggling with their mental health, extreme poverty, or a range of other non-emergency quality-of-life concerns.
It’s called the Policing Alternative and Diversion Initiative (PAD) which sends out response teams from their office downtown.
Via our partners at WABE, reporter Lisa Hagen examines the PAD program, which helps get people medical care, deal with financial entanglements, find emergency shelter or ideally, long-term housing.
This story was made possible with support from The 4am Fund for reporting on mental health and policing.
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