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LATEST NEWS
DECEMBER ISSUE
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H2GO is embarking on construction for the much anticipated Aquifer-Sourced Reverse Osmosis Water Treatment Plant. Our plant will serve over 40,000 people in the Northern Brunswick County community, providing them with clean, contaminant free water with no Water Rate increase.
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H2GO Receives Recognitions From the North Carolina Association of Government information officers
In November 2021, the North Carolina Association of Government Information Officers (NCAGIO) recognized H2GO in two of their awards categories. H2GO’s Public Information Officer Tyler Wittkofsky was recognized for the top award, the Ernie Seneca Award for Excellence in Public Service. NCAGIO also recognized H2GO for second place in the Campaign/Community Engagement category for their aquifer-sourced reverse osmosis (RO) water treatment plant communications plan.
They award the Ernie Seneca Award for Excellence in Public Service to current NCAGIO members who have gone above and beyond the call of duty while working in the communications profession for local or state government agencies. This award highlights the positive ways in which the NCAGIO member has contributed to his or her agency/organization, community, and colleagues.
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H2GO RECEIVES UTILITY OF THE FUTURE RECOGNITION
In 2017, H2GO was recognized as a Utility of the Future Today by the National Association of Clean Water Agencies (NACWA), the Water Environment Federation (WEF), the Water Environment & Reuse Foundation (WE&RF) and WateReuse, with input from the U.S. Environmental Protection Agency (EPA). This award was given to H2GO for continual community engagement efforts including the Cooking Oil Recycling Effort (C.O.R.E) and Operation Round Up program.
H2GO has once again been recognized as a Utility of the Future Today in 2021 for commitment and dedication to making the community we serve a better place for its residents. H2GO’s efforts in moving forward with construction of the Aquifer-Sourced Reverse Osmosis (RO) Water Treatment Plant was a major part of this recognition. Nearly a decade ago, the H2GO Board of Commissioners sought to investigate alternative water supplies, including the construction and operation of an RO treatment plant; eliminating dependence upon wholesale water providers, ever-increasing wholesale water rates, and contaminated surface water supplies from the Cape Fear River.
Fast forward to 2021, construction of the production wells, transmission lines, and RO treatment plant is in full swing and progressing on schedule. H2GO anticipates the start of operations in early 2022. Clean, contaminant free water for H2GO customers is nearly a reality. And the best news, no water rate increases are necessary for construction and operation of the RO treatment plant.
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Public Notice - Change From Chlorine Back to Chloramines
On September 15, 2021, the Brunswick County Public Utilities Department began its annual disinfection changeover and flushing program. During the past few months, Public Utilities crews have worked to flush water mains and distribute water, containing chlorine as the primary disinfectant, throughout the County system.
BRUNSWICK COUNTY CONVERTED BACK TO CHLORAMINES AS THE PRIMARY DISINFECTANT ON NOVEMBER 1, 2021.
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Brunswick County Now Accepting Applications for the Low-Income Household Water Assistance Program
Brunswick County is now accepting applications for LIHWAP, a water/wastewater assistance program, from all eligible applicants.
The LIHWAP, or Low-Income Household Water Assistance Program, is a federally funded program that provides emergency assistance to low-income households to prevent disconnection or provide assistance with reconnection of drinking and wastewater services.
LIHWAP assistance will be made available to households based on a priority group system. To lessen the hardship on those households that have already lost water services or are in jeopardy of losing water services, groups 1 and 2 will be served first. If funds are available, group 3 will be served after groups 1 and 2 are completed.
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QUICK TIP
WINTERIZING YOUR IRRIGATION SYSTEM
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As the weather starts to get cold outside, water can freeze and expand. This expansion can be detrimental to your irrigation system if it expands and cracks your pipes. A leak in your irrigation system can lead to increased rates! H2GO always has our customers best interest in mind, so we would like to offer some tips and tricks on preventing this from happening.
The best method to prevent this from happening is:
- Turn off the water to the irrigation system at main valve.
- Turn on each of the valves to release pressure in the pipes.
- Drain all of the water out of any irrigation components that might freeze.
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QUICK TIP
PLEASE LEAVE YOUR METERBOX EXPOSED.
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Water meter box lids must remain visible. Please, do not cover your meter box lid with landscaping including but not limited to mulch, rocks, grass, plants, or straw. Those obstructions interfere with our remote-read meter system, preventing signal transmission of water meter reads to our office and billing system. When this happens, field crews must locate and manually read water meters.
Section 3.3 of H2GO’s Rules and Regulations
“d) It shall be unlawful to plant, place or allow to become established, vegetation, other than low-growing grass, over or within two feet of any water meter box owned by H2GO. It shall also be unlawful to block or cover remote-read metering antennas with any type of landscaping ground cover including soil, grass, mulch, stone, or brick pavers. Metering antennas must remain exposed. H2GO will not be responsible for repair or replacement of any vegetation or ground cover removed to expose metering antennas. It will be H2GO’s standard procedure to remove obstructions that interfere with remote-read metering functions. Violations of this Section shall be subject to a $50 civil penalty after an initial written notice, and a $100 civil penalty for each occurrence thereafter.”
H2GO STAFF MAY BEGIN ISSUING PENALTIES ON OR AFTER 1/1/2022.
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Fats, Oils, and Grease create major problems in our community sewer systems. Save our sewers! Used cooking oil and grease should always be disposed of properly. Never pour any type of oil down a drain or toilet! Even if the oil is poured slowly into a drain followed with hot water, this will eventually cause problems with your home’s plumbing and the sewer system as a whole. Join the C.O.R.E. Any used cooking oil or grease including vegetable oil, fish oil, bacon grease, chicken fat, and pork fat can be recycled. And, all recycled cooking oil will be used to create Biofuel. Cooking oil recycling reduces sanitary sewer problems and is good for the environment.
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Cooking Oil Collection and Recycling Sites:
- H2GO Main Office- 516 Village Road
- North Brunswick Shopping Center (Behind Waffle House)- 113 Village Road NE
- Waterford Commercial Center (In front of Jersey Mike's)- 2013 Olde Regent Way
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ACCEPTED:
Canola Oil
Coconut Oil
Corn Oil
Grape Seed Oil
Olive Oil
Palm Oil
Peanut Oil
Soybean Oil
Safflower Oil
Sunflower Oil
Vegetable Oil
Animal Grease
Meat Grease
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NOT ACCEPTED:
Butter
Canola Oil
Gravies
Lard
Margarine
Salad Dressings
Sauces
Shortening
Motor Oil
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When you join Operation Round Up, your contributions help provide food, groceries, and educational opportunities that will benefit people in need throughout our service area and Brunswick County. As a voluntary contributor to Operation Round Up, you choose to have your monthly water/sewer bill rounded up to the next highest dollar amount. The difference between your actual bill and the next highest dollar is the amount of your donation.
For example:
If your monthly water/sewer bill is: $46.55
Your bill will be round up to: $47.00
Your Operation Round Up donation: 45 cents
Neighbors Helping Neighbors.
That spirit of cooperation and dedication to raising everyone's quality of life is the inspiration behind our community improvement program - Operation Round Up. Your monthly contribution could be as little as a penny, or as much as 99 cents - but that small amount makes a huge difference in the lives that it touches. Now is your opportunity to make a meaningful difference with your tax deductible contribution!
Program Overview:
- Each customer's monthly Round Up contribution can be as little as a penny or as much as 99 cents. On average a customer's contribution is $6.00 per year. Your Round Up donation will be indicated on your monthly water/sewer bill.
- All donations are tax deductible.
- Opt out at any time. It’s your choice.
- All proceeds will go directly to our Community Partners. 100% of the contributions will go to assist those in need, with no administrative fees attached to this program.
- Select Round Up PLUS and add an extra $1, $5 or $10 to the Round Up donation pass through.
- If you would like to join Operation Round Up, please visit our website www.h2goonline.com/operation-round-up
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Operation Round Up Community Partner
Brunswick Family Assistance
Brunswick Family Assistance is a transformative, forward-looking and collaborative organization that helps low income people in Brunswick County to live a high quality of life. We envision a community where all people have access to an adequate and nutritious supply of food and sufficient resources to sustain themselves. BFA shall continue to be a leader in partnering with other organizations to help solve community problems.
Mission Statement: Brunswick Family Assistance is dedicated to improving the lives of families and individuals in crisis in Brunswick County, who are willing to help themselves, by providing emergency assistance and educational and skills development programs.
To learn more about Brunswick Family Assistance, you can visit their website at www.BrunswickFamily.org
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Brunswick Regional Water & Sewer H2GO was originally created with the purpose of providing treated water to preserve and promote the public health of the citizens in the North Brunswick area. Today that is still our goal and we also strive to provide our customers with the best service possible.
The Brunswick Regional Water and Sewer began servicing their first customers in 1987 and began with approximately 350 customers. Over the past twenty years H2GO has become a multi-award winning utility company with award winning staff serving a community of over 40,000 people.
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