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The global leader in CX performance improvement
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COPC® Best Practices for CX Operations Training
 
Hundreds of the highest-performing operations around the globe utilise the COPC CX Standard in their daily operations. Why? Because it equips them with the most effective management strategies in four key areas of contact centre operations: Leadership & Planning, Processes, People and Performance. When properly implemented, these strategies deliver what every contact centre operation is after: improved performance, increased customer satisfaction and lower costs.

COPC® Best Practices for Customer Experience (CX) Operations is a rigorous, in-depth course built around the guidelines and best practices set forth within the COPC CX Standard. Course participants will learn how to implement the COPC CX Standard and best manage a high-performing, world-class customer experience operation, increasing both customer satisfaction and bottom-line growth.

In this course, you will learn how to:
  • Achieve high performance and continuous improvement by applying best practices from the COPC CX Standard
  • Effectively measure the customer experience across the service journey using key metrics
  • Gather and analyse customer feedback through a structured approach
  • Identify key drivers of the customer experience and effectively leverage the customer care function as a company-wide listening post
  • More effectively collect, report on and ensure data integrity
 
Class Date: 6-10 & 13-17 December 2021
 
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For more insight on the Customer Experience industry, follow us on social media!

 
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For more information, please contact:

Ms. Lay-Pheng Ng

Email: lpheng@copc.com
Ph: +65 9657 7988
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About COPC Inc.
 
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for customer experience operations, customer experience management, vendor management and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to optimize operations for the delivery of a superior service journey. COPC Inc. is headquartered in Winter Park, FL, U.S. and with operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com.
 
Copyright © 2021 COPC Inc.
Level 30, 6 Battery Road, Singapore. 049909
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