Healthwatch in Sussex are the local independent champion for people using health and care services in Brighton and Hove, East Sussex and West Sussex. We listen to what people like about services and what they think could be improved and share their views with those who have the power to make change happen.
What issues are people facing?
The COVID-19 pandemic has put a huge strain on the NHS and also impacted how the public access health services. Staff at GP practices have been working hard to deliver the vaccine programme, catch up on the backlog of treatments and respond to new ways of working such as offering video and telephone consultations and providing online consultation software such as e-consult.
We’ve heard that these new ways of accessing GP services have worked well for some people, allowing them to save time and get the help they need, quickly. But for others it’s been more difficult, time consuming and frustrating to access support when they need it.
How you can help
We need to hear about your experiences of accessing GP services so we can help the NHS understand what is working well and what could be better, so that together we can find solutions.
Please help us by completing our questionnaire https://www.smartsurvey.co.uk/s/SussexAccessingYouDoctorsSurgery/ and tell us about your experiences of accessing GP services in the last six months.
We’d like your feedback on:
- how you contacted your GP practice
- how you booked an appointment
- how your appointment went
The questionnaire should take no longer than 15 minutes to fill in and the closing date is Friday 31st December 2021.
Next steps
The results of this survey will be collated and put into a report and shared with NHS services and organisations to help shape the way services are developed in the future. All feedback is anonymous.
Support
If you need this questionnaire in another format or version, please contact Healthwatch West Sussex:
Phone: 0300 012 0122
Email: helpdesk@healthwatchwestsussex.co.uk
Web: www.healthwatchwestsussex.co.uk
|
|
|
For media enquiries about Healthwatch East Sussex, please contact John Routledge, Director, on 07794 100 291 | 01323 403590 john.routledge@escv.org.uk
|
|
|
|
