By studying brands known for their unbreakable customer relationships, ONR’s proprietary research shows that:

•    88% of brands with the highest level of CX Transformation report annual revenue growth ABOVE their industry average, and…
•    84% of those brands also report their net profit margin ABOVE their industry standard!

In addition to tangible and continual improvements to their bottom line, these organizations also report benefits that extend far beyond revenue: improved internal organization resulting in increased employee satisfaction.