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Note all the blue links lead to articles on the UNGM Help Centre.
TIP 1: Ensure that the no-reply@ungm.org and registry@ungm.org addresses are cleared and do not end in your spam inbox. UN users contacting vendors via UNGM will be writing from these email addresses. UNGM may reach out once a month with information to all potential suppliers, so you do not have to be concerned about being spammed.
TIP 2: Always log into your account when contacting us at UNGM. This allows us to help you quicker. We attempt to answer all queries within 48 hours of receiving them. If it is urgent, please mark your query as urgent.
TIP 3: Use the UNGM Help Centre to find information on the creation and management of your company account, as well as information on participating in procurement opportunities. Select the language of your choice.
TIP 4: Ensure that the information on your account is up-to-date. Your company name should be the same as it is on your legal documentation.
TIP 5: Check the contact details on your company account and add colleagues, if necessary. It is important to keep in mind that the company is the key registered entity and that contacts/colleagues, therefore, be added to the existing account and not register another/duplicate account.
TIP 6: In order to participate in a tender, it is required to have a registered status with the UN agency procuring the product/service. You can check and manage your registration status with the respective UN agencies here.
TIP 7: It is essential to ensure that the codes selected during your registration represent the products/services that you can potentially provide to UN agencies. Recently new codes were added under 51000000 - Drugs and Pharmaceutical Products. Affected vendors would have received a notification. It is important to keep the codes up to date and specific. Please review your codes.
TIP 8: You are reminded that new tender notices/business opportunities are published daily. It is therefore important to check for relevant opportunities daily to ensure that you can meet the deadline. This article can help to find relevant tender information more easily.
TIP 9: Read the articles about participating in tenders. Find out how to solve issues, who to contact for a tender clarification, why you cannot express interest in a tender. Please note that potential vendors registered as individual consultants are NOT able to participate in electronic tenders. Contact UNGM to assist you in resolving the issue.
TIP 10: Try the Tender Alert Service. It is a value-added service and you have the option to subscribe for 6 months, one or two years. Currently, there is a USD50 discount on a subscription.
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