… just like employee support should support employees - Venture Beat
The sudden shift to remote working in 2020 precipitated a pretty heavy rewiring for most companies in the world. Organizations, especially the ones that were able to make the switch more deftly, were required to guide their workers through these changes. Cybersecurity giant Palo Alto Networks was certainly not going to leave the crucial task of employee support to the case.
They turned to Moveworks to develop a conversational AI system that would provide personalized and friction-free IT help, HR help, and more. Sheldon, the chatbot, proved very successful: “over 90% of employees now use [it] on a regular basis. And over 4,000 issues are solved by Sheldon completely autonomously end-to-end, saving Palo Alto Networks over 180,000 hours of productivity,” the founder reported.
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