RESIDENTS' SURVEY SHOWS SATISFACTION RATES ON THE RISE FOR COUNCIL SERVICES
The annual Residents’ Survey looks at how residents feel about their community, the services the Council provides and how it interacts with residents.
From over 1,000 responses, headline results show:
- 66% of respondents were satisfied with the way Reading Borough Council runs things overall.
- 62% felt Reading Borough Council acts on the concerns of local residents a great deal or a fair amount.
- 69% outlined Reading Borough Council keeps them very or fairly well informed about the services and benefits it provides.
Residents were also asked about the areas which needed most improvement. Here are the top three, and how we are responding to those concerns:
- 38% told the Council roads and pavement repairs were their priority
Over the past three years the Council has invested £9 million on Reading’s largest ever repair programme which will see 436 residential roads and many more pavements resurfaced. The Council is proposing a further £8 million road repair investment over the next three years in its latest budget
- 26% said level of crime concerned them the most
The Council continues to work with Thames Valley Police colleagues carrying out a strategic assessment of crime issues in the borough and putting in place a new Community Safety Plan focused on reducing the level of serious crime
- 26% also said affordable decent housing needed the most improvement
The Council is investing £88 million to build more than 300 new affordable homes over the next four years, reducing the housing waiting list and providing affordable rent properties to local residents, including provision for adult social care, sheltered housing and Reading’s essential key workers. A further £34 million is being spent on low carbon measures up to 2030 to improve energy efficiency in Council homes
The survey helps to ensure that services are designed around feedback from residents, and that there is continual improvement where needed.
The Residents' Survey results also showed:
- 75% were satisfied with parks and green spaces.
- 73% were satisfied with the waste collection service
- 66% were satisfied with the street cleaning service
- 61% were satisfied with town centre cleanliness
- 55% were satisfied with schools
- 39% were satisfied with road maintenance
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