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Open Dental User Newsletter
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Newsletter Contents
New Feature Highlights
Software Update: Version 21.4 has been released as Stable, implementing many exciting features including 17 features requested by our users. 
For the full list of new features by version, please visit the versions page in our manual.
Explore the New Features in our Feature Highlights Webinar

New Features in this version include the following:

Highly Requested

Three options for printing appointments

You can now choose to print Appointments in Full Color, Less Color, or Grayscale.

Continuity of Care Documents

The 21st Century CURES Act requires that healthcare providers provide information access to their patients. We believe the Continuity of Care Document (CCD) (e.g. Summary of Care document) satisfies most of the requirements.
For this to show for patients:
The CCD can be accessed in two places.
Chart Module: 
Click the CCD button in the Toolbar, then show and print, or export to a file.


Patient Portal: 
Patients can view their CCD in the Patient Portal.

Insurance info added to Web Sched New Patient and Web Sched Existing Patient

  • First, enable the ability to collect insurance information in Web Sched Carrier Rules.
  • Set rules for Carriers (e.g. if you do not want to allow scheduling for certain carriers).
  • When a patient schedules an appointment, they will be prompted to enter insurance information.

eServices

Web Sched Recall

  • Web Sched Recall appointments can be restricted to specific blockouts (outlined).
  • Web Sched Recall preference to determine how many months into the future a patient can schedule their appointment (red arrow).
  • An alert will display if Web Sched Recall messages fail to send.
Account Module
  • Preference in Allocations Setup to run a limited income transfer on overpaid procedures attached to a received claim.
    Checked by default when Rigorous Paysplits is enabled. When Auto-Split or Manual Paysplits is enabled, the default setting for this preference is unchecked.

Imaging Module

Manage Module

Reports

  • Queries allow a user to copy all data from selected rows in a comma-delimited format. Quickly copy and paste just the info you want into Excel for easy data manipulation!
    • Highlight the rows you wish to copy. (Click and drag or use Shift+click to select. If selecting cells or rows that are not next to each other, use CTRL + Click.)
    • Right-click options allow you to copy just the text in a cell you've clicked into, or all the data in the row(s) you've selected.
    • Additional Format options were added in the upper right (outlined) for viewing query results. Show row numbers for an easy way to see how many are in the list, and enable word wrap to show content exceeding the column width on multiple lines.
           
  • The Procedures Overpaid Report has a new checkbox that filters overpaid procedures that do not have an insurance payment or write-off.

Security Permissions

New Security Permissions include:
  • Text message send: Allows users to send manual text messages from the Text Messaging MailboxASAP ListConfirmation ListText toolbar button, and right-click options in the Appointments Module. 
  • Definition Edit: Add or edit Definitions - Audit Trail entry logged when a definition is edited.
  • Rx Combine: Allows user to merge multiple versions of the same prescription that may have been inadvertently created. This does not change the historical information of prescriptions that are already in the patient's chart. 
  • Text message view: Allows access to the Text Messaging Mailbox to view sent or received text messages. 
  • Updating Open Dental: Allows user to check for and install software updates. Users without this permission can still access the Update window, but will not be able to check for or install updates. Audit trail entry is logged when the Update window is opened and when Open Dental is checked for updates.
  • Adjustment Type Deny: Determines which adjustments a user can add to an account.
    When checked, the Adjustment Definition Picker window will open. Highlight which adjustments the selected User Group will not have access to. This permission does not prevent users from editing adjustment types from Definitions.
  • Users without the Ins Plan Edit permission can now request electronic benefits.

Other

For Users in Canada

  • Provider overrides allowed for Canada Lab Fees. By default, the provider associated with the lab procedure matches the provider on the attached dental procedure, but the provider can be changed by double-clicking into the lab procedure and using the Provider dropdown to override the provider. An informational alert displays but will not stop the claim from sending.

In Beta Version 22.1

  • Perio charting added to eClipboard
  • Create perio charts with default probe measurements
  • Right-click to 'go to patient' in query results
Announcements and Helpful Info

DoseSpot users must update their software by March 31 to continue using DoseSpot.

DoseSpot is changing the way it accepts data from Open Dental. We have made updates to Open Dental to accommodate this change, but you will need to update your software for the change to take effect. Get details on what updates are needed and reach out if you need help.

Tax Refund Season: Helping Patients Get Needed Care

Dental care is often postponed for financial reasons. Tax (and refund) season is here – learn the tools in Open Dental to help you quickly reach out to patients and get them scheduled for the care they need.

Questions & Answers with an Open Dental Expert: Conversions Supervisor

Open Dental is backed by a team of experts from all walks of life. In this post, we interview Amber, a Conversions Supervisor dedicated to helping customers switching to Open Dental.

Joining the Open Dental Community

Did your office recently convert to Open Dental? Will you be switching to Open Dental soon? Maybe you’ve been a user for years but want to learn more. This post is for you! Learn all the benefits of being a part of the Open Dental Community.

Our Most Popular Videos and Playlists

One way we help you maximize the tools in Open Dental is by keeping our webinars and videos up-to-date and relevant to life in your practice. See the most popular videos and playlists in this post.
Tips & Tricks
We love sharing tips & tricks with you!
In our latest Tips & Tricks post, we’re focusing on reports already built into Open Dental. Patients with unscheduled treatment? Procedures performed in a date range? Insurance receivables or claims that haven't been sent? We show you where to find it all.
Highlighted Partners & Supplemental Services

Ensure You’re Compliant with State e-Prescribing Mandates

Are you compliant with the latest regulations and state mandates around electronic prescriptions? This post will discuss state mandates and give you a look at an integrated e-prescription solution that can ensure you continue to operate your practice uninterrupted.

New ADA Data Registry Helps Dentists Answer Questions about Treatments and Outcomes

Dive deeper into your practice and patient care data with custom reports from the ADA Dental Experience and Research Exchange (DERE)™. Learn more about the reports available to DERE users.
 

The Best Ways to Reinvest Profits in Your Business

When reinvesting your profits, consider things that will help you save money and time, and boost future earning potential. Here are 7 ways to do just that.

Top 8 Reasons Your Dental Practice is Losing Patients

Every practice has had a prospective patient not become a new patient. Learn the top 8 reasons why this happens, and how to turn prospects into patients.
Get to Know Us
Employee of the Month Recipients
We think you'll agree that our team at Open Dental is top-notch. Here are a few of our recent Employee of the Month recipients. Connect with us on Facebook & Instagram to learn more about them!

ADA Guidance on Masking for Dental Practice Public Spaces

 
COVID-19 Mask Signs3/3/2022: The ADA has released updated guidance on masking for the public spaces in your dental practice. Use your ADA member login and download the guide here.
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