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Multi-Languages Corporation
Quality • Care • Prestige

Because We Care
March 12th, 2022

416-296-0842
wecare@multi-languages.com

Our Power is our Care, Our Power is our Presence!

Are you suffering from Compassion Fatigue? What can you do about it?

Our Director, Lola Bendana, recently participated on the panel "My Mental Health is Multilingual”; below are some of the points shared during that discussion. We are also organizing a follow up conversation on Zoom on March 21, 10:00 - 12:00 EDT. This will be an interactive session. To register, visit Eventbrite

The topic is relevant to all of us and specially to those working in the helping professions; interpreters are among those professionals who could suffer Vicarious (secondary) Trauma while interpreting.

It is important to differentiate between Burnout and Compassion Fatigue, while Burnout is being worn out and tired, Compassion Fatigue is the PTSD related symptom that you receive vicariously as secondary to trauma.

Compassion Fatigue is experienced in the helping professions, more intensively by those with strong empathetic response.
Empathy puts people at a higher risk of compassion fatigue.
Compassion Fatigue can be identified and treated.
Vicarious Trauma has a negative impact on work performance and quality of life.

What can we do? What solutions are there to reduce the impact of Vicarious Trauma?

There is a need to cope effectively with stress and anxiety and the effects of VT, Self- Care is of essence. There are 6 main areas of care*:

Cognitive

Be optimistic - have a positive mindset
Be aware - Acknowledge what you are experiencing, don't ignore your emotions
Get into the habit of writing things down
Get into the habit of reviewing previous successes

Behavioral

Do activities that you enjoy
Take time for emotional care
Get Grounded - connected to how you feel inside

Physical

Ask: what does my body needs?
Learn proper Breathing techniques
Regulate your nervous system
Do aerobic exercise
Have routine sleep patterns
Eat a well balanced whole food diet
Drink water
Take mini -breaks
Consult with your doctor if you could benefit from taking supplements that may support your health and boost your immune system. i.e. Vitamin D, Vitamin C, Zinc, Omega 3, Magnesium, etc.

Emotional

Identify and name the emotion
Give yourself permission to ask for help

Spiritual

Practice Gratitude on a daily basis
Practice Meditation and/or prayer
Find spiritual support

Interpersonal

Talk with a debrief partner
Take time to enjoy the company of a trusted friend

Some actions that need to be done by the larger community:

Raise awareness about the role and needs of the interpreter
Create a system that includes the interpreter as part of the provider team (healthcare team for example where they have equal access to debrief an mental health support system)
Create a system that considers vicarious trauma experienced by interpreters a serious matter and tools to deal with it are offered to interpreters.

On March 21st, we will chat about solutions to Compassion Fatigue and SELF-CARE. Join us! To register, visit Eventbrite

*6 areas as per “Compassion Fatigue Educator Certification” (CFE) Figley Institute

Since we have worked extensively with government and non-profits over the last 25 years, we understand the special needs arising as the Fiscal Year comes to an end on March 31st.

We will be happy to provide you the additional support required during this time both in terms of projects and billing. Just let us know how we can make your life easier.

For clients in the private sector, please note that March is a very busy period, we recommend you book your projects with enough time.

Check our website for the multiple language services we can support.

Multi-Languages Services Offered

COVID19 Update

Please note that even though our physical office is closed (partially available), our staff is working from home and fully functional. We have VoIP - Voice Over Internet Protocol (we can answer the phone from our computers) and access to all our emails.

Our email response time to clients is 10 minutes or less.

You would receive a quote in 1 hour or less.

We ARE offering the following services:

Translation services: Corporate, Government, Non-Profit.
Remote Simultaneous Interpretation via KUDO, ZOOM and multiple other platforms
Remote Consecutive Interpretation via phone
Interpreting evaluations remote
Multilingual Design /Layout / Desktop Publishing - DTP
Coaching/Consulting services via phone or ZOOM
Accessibility services remotely
Face to Face Community Interpreting (hospitals, courts, law offices)

We are NOT offering the following services:

Translations of personal documents that required hard copy certification
Coaching/Consulting services in person
American Sign Language
Voice Over
Interpreting evaluations in person (we are doing evaluations remotely)
Translations in Aboriginal languages

Virtual Remote Interpreting VRI: We appreciate the challenges of having to change your communication systems and platforms; moving your AGM, Board of Director's meeting, conference and other events from in person to virtual platform, we are here to make the transition smooth and stress free for you.

Virtual Remote Interpreting (VRI) is not new to us, we are the first KUDO studio in Canada that started to offer VRI back in 2017, our technology and interpreters are ready for you.

For questions, please email us at wecare@multi-languages.com

Certified KUDO Partner

Even when many workers are going back to their offices, Virtual Remote Simultaneous Interpretation is here to stay. If you are still doubting about conducting your meetings virtually or had challenges that you couldn't resolve, we are here to make the transition smooth and stress free for you.

Virtual Remote Interpreting (VRI) is not new to us, we are the first KUDO studio in Canada that started to offer VRI back in 2017, our technology and interpreters are ready for you.

We are the very First KUDO Studio in Canada. KUDO is a powerful cloud-based platform that allows people and businesses to collaborate and meet more effectively across geographic and language barriers. KUDO streams real-time language interpretation for web meetings and live conferences. We appreciate working with the KUDO team. Their professionalism, expertise in simultaneous interpreting and innovative technologies make them #1.

Types of Events

Remote Simultaneous Interpreting (RSI) can accommodate multiple types of meetings:

Large multi-day conference with multiple parallel sessions
Annual General Meetings (AGM)
Seminars
Information sessions
Committees and Board of Directors meetings
Panel discussions
Shareholder meetings
Corporate meetings
Financial meetings

Have you given us a Google Review yet?

We stand behind our Outstanding Quality Guarantee and take pride in being the Bugatti of the Translation and Interpreting industry. We are committed to providing massive value to those in our care.

We love to hear from our clients, translators, interpreters and colleagues from the sector. Please leave a Google Review so others can learn about your experience while working with us.

If for any reason your review is not 5 Stars, we would love to hear your suggestions and feedback. We will make your next experience a 5 Star.

We appreciate YOU!

Note: to write a review, select write review at the right hand side of the page (under the Review block).

We are here to listen and support you:

Give us a call at 416-296-0842

0222 - Solutions Team
0223 - Interpreting Team
0224 - Projects Team
0226 - Client Care Team

Lola Bendana - Ext.0222
Director

Sergio E. Bendana - Ext.0227
VP Innovation and Business Development
Simultaneous Interpreting - RSI
Live Conferences / Webinars / online events / KUDO

Marcela Cartie
Project Coordinator
Translation / Revision / Braille / Transcreation / Adaptation
Desktop Publishing (DTP) / Audio / Video / Transcription

Maria Carolina Haack
Project Coordinator
Translation / Revision / Braille / Transcreation / Adaptation
Desktop Publishing (DTP) / Audio / Video / Transcription
Community Interpretation
Social Media

Mariana Martínez
Project Coordinator - RSI - PR
Translation / Revision / Braille / Transcreation / Adaptation
Desktop Publishing (DTP) / Audio / Video / Transcription
RSI / Public Relations

Rene Sandino
Sales Consultant

Adriana Bendana
Social Media Development

Emelina Pichardo
Client Care Team - Social Media Development

Juan Bendana
Client Care Team - PR

Raúl Lezama Hernández
Web Developer / Marketing
Remote Simultaneous Interpreting - RSI Operator

wecare@multi-languages.com

Who are we?

We would like to thank YOU! Our clients, translators, interpreters, staff and colleagues. Thanks to you, we have become who we are: one of the most trusted translation agencies and proudly Canadian.

More importantly, the Multi-Languages culture is about making the world a better place! We are a force for change, transforming the world one person at a time.

We transform organizations and individuals by breaking the language barrier and making communication accessible to all in over 100 languages.

Because of what we do, people are happier, wealthier and healthier. After two decades in business, we still believe in giving back, and we want people to feel happy and help others to achieve the same. It is a privilege to carry on this mission. Helping others is what inspires us, we can't do this without YOU!

CASL Compliant

We are constantly cleaning up the email list to be fully compliant with CASL. If for any reason, you are on this list by mistake, please unsubscribe below.
Our outcome is to share valuable information and maintain our relationship, never to create an inconvenience.

In light of the Canadian Anti-Spam Legislation (CASL), If you don't have an existing business relationship with us, we appreciate very much you either confirm that you would like to stay in the email list or unsubscribe from it.

Our communication includes 1 weekly email which brings you topics such as:
Translation, Interpretation, Ethics, News from the sector, Upcoming events, Job offers, Periodic free raffles, Health tips

We appreciate your interest in receiving ongoing news from us. These communications are an excellent way for us to stay connected with you!

Privacy is extremely important to us. We will never sell, or rent your name or address to anyone. We are committed to protecting your information.

As always, you may remove yourself from our mailing list at any time via the unsubscribe option available in every email from us.

Our Quality Guarantee

Multi-Languages is committed to providing its clients with outstanding translation and interpretation services. We do extensive amount of work to ensure that the translations and interpretations that we deliver are of the highest quality. We are so confident in the high quality services we provide, that we offer a unique “Outstanding Quality Guarantee." If for any reason, you feel our services have not met our guarantee of highest quality, please contact us right away and we will make it right for you.

Contact us for details

Translation

We are Certified by the Canadian Standards for Translation Services (Canadian General Standards Board approved by the Standards Council of Canada) CAN CGSB 131.10-2017 and by the ISO 17100 Certification granted by the Austrian Standards Institute and the Language Industry Certification System (LICS). We have been certified under the European Standards (EN15038) since 2007, and now the EN has been replaced by ISO 17100

Interpreting
We fully abide and are certified under the National Standard Guide for Community Interpreting Services – NSGCIS
For details on certification, please visit our site

Cloud Based Simultaneous Interpreting
We are Certified as a KUDO Partner. We are the very first KUDO Studio in Canada. KUDO is a powerful cloud-based platform that allows people and businesses to collaborate and meet more effectively across geographic and language barriers. KUDO streams real-time language interpretation for web meetings and live conferences.

Multi-Languages Corporation is currently the only translation and interpreting agency in Toronto to be accredited by the Better Business Bureau, holding an accreditation since 2013.

Build Trust
Advertise Honestly
Tell the Truth
Be Transparent
Honor Promises
Be Responsive
Safeguard Privacy
Embody Integrity

Better Business Bureau Vision
"An ethical marketplace where buyers and sellers can trust each other."

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