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Housing Conditions claims – stemming the flood
Steve and Iain will talk about their methods of dealing with the rising numbers of housing conditions (previously disrepair) claims which are causing some registered providers significant resource and financial issues.
Iain is a champion of ADR, particularly the cost-fee internal complaints process which every social landlord is obliged to offer, and Steve will talk about how that strategy translates into the work of the surveying/property team.
The Court of Appeal and a number of County Court judges have recently handed down very helpful judgements, and, in Iain's view, the days of ‘ambush’ claims and pre-action disclosure applications are over.
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