"That was quite hard to get our heads around"
Being person-centered in the appointment benefits both client and clinician, but the absence of it can hinder the decision-making process for a client. This becomes trickier when the decision makers are worried parents.
Watch the video, "Less technical and... a bit more personal, I think," where George's parents share their experience assessing their son's hearing health and the impact the absence of PCC had on the process.
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