👋 Hello again, welcome.
We published our third book of essays, Signals, online earlier this week – this one centres around international development. The world was a very different place when these pieces were finalised in November last year, but many of them have even more resonance today. The collection begins here.
Expect the next paperback edition of Signals in the autumn.
Amy
@amymcnichol
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Ways of working
✅ We published Public Digital’s positions last month and CEO Ben explained why in his post. Affiliate Giles’ post covers the process of how we wrote them and how you too can write corporate positions that *mean something*.
📣 Basecamp published a guide on internal communication. Lots of good stuff in here to keep in mind. This in particular: “If your words can be perceived in different ways, they'll be understood in the way which does the most harm.”
🍳 Our affiliate Dave Rogers’ post Culture eats technology for breakfast highlights how poor cultures can encourage neglect, poor decision making and prevent people from caring about what is important – ultimately reducing the quality of tech. Part of Dave’s Toxic Technology series.
The results of Matt Jukes’ job survey are in and he’s summarised them here. TL;DR: include salary bands 😡 It is fair and transparent and shows respect for candidates’ times. Jukesie’s excellent job listing newsletter includes digital jobs in the public sector (mainly UK).
🇸🇬 How tech, data and international partnerships helped Singapore manage essential supplies during the pandemic.
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Digital government
🇿🇦 South Africa is hoping tech will help more citizens take part in the 2021 census. A trial will start shortly to test online and telephonic data collection.
🇺🇸 In the US, the Budget Committee held a hearing to explore how the federal government can invest in new and more advanced IT systems and methods to better serve the American people and grow the economy. Background here. During this year’s Digital Services Convening, we repeatedly heard that this is the right time for digital teams around the world to ask for more funding – Claire’s post echoes this.
🇹🇼 Here’s a brilliant piece on Taiwan’s Digital Minister, Audrey Tang. Half profile interview, half about Taiwan’s response to the pandemic.
🇸🇱 🇧🇩 🇹🇬 🇷🇼 Public Digital’s Claire Bedoui wrote about 4 ‘CovTech’ success stories you probably won’t know about for GovInsider. She gives Sierra Leone, Bangladesh, Togo and Rwanda their due for some impressive pandemic responses.
🌍 The authors of Digital entrepreneurship in Africa show how entrepreneurs have creatively adapted digital technologies to local markets rather than aiming of global dominance.
🇺🇸 Old, but new to me: Citizenonboard.com is an interesting way to highlight and feedback on US public services. What if more external organisations monitored/ reviewed, even held people to account for user experience in the public sector? Fintech company 11:FS have monetised a similar thing – Pulse, an analysis service that allows you to compare your competitors’ user journeys.
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News from Public Digital
We can help
We have many years of experience helping teams and their wider orgs reorganise, innovate and deliver quickly so they can look forward with more confidence. Drop ben@public.digital a line if you’d like some support.
On the PD blog
😊 My 4 takeaways from the 2020 Digital Services Convening, by Claire Bedoui
💡 How to write corporate positions that mean something, by Giles Turnbull
📒 Signals 3: International Development is now online, by Emily Middleton
Hola, Spanish-speaking friends
🇪🇸 If you’d prefer to read this newsletter in Spanish, you can sign up here. 😊
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We’re Public Digital. We work for governments and large organisations around the world to help them adapt to the internet era.
We are based in London but operate globally. If you'd like to work with us, there's more on our website about what we do. Or email contact@public.digital 👋
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