The Tap - BWWB Newsletter September 2020

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In this edition of The Tap, we launch our virtual edition of our Water Works Waterboy program, take a behind-the-scenes look at our Pipe Replacement Program, and highlight our Essential Heroes. We also have an important update regarding bill payments...

For real-time news and information, follow us on Facebook and Twitter and subscribe to our YouTube channel.

Beginning October 12, 2020, Birmingham Water Works Board (BWWB) will reinforce its collection process on past due accounts.

Water shutoffs on delinquent accounts were suspended back in March to ensure all customers’ access to clean water during the Coronavirus disease (COVID-19) pandemic.

Customers are encouraged to make payment arrangements with Customer Service staff if they are unable to bring their account current before this specified date. Call 205-244-4000 to make arrangements.

Pay Your Bill Online

Water Works Waterboy Goes Virtual

In past years, the Water Works Waterboy initiative focused on visiting high school sports teams, marching bands, and spirit squads in the Birmingham area to teach them the importance of staying hydrated on and off the field.

However, because of the impacts of the COVID-19 pandemic, the utility is reimagining the effort by presenting it through a virtual format. The four-week virtual series includes interviews with fitness and wellness experts from the YMCA of Greater Birmingham. Catch the first episode here, and subscribe to the BWWB YouTube channel for future episodes!

Watch Episode 1 of Water Works Waterboy 2020

Maintaining Our Infrastructure

Water utilities are a crucial part of the nation’s infrastructure. In many areas of the country, aging pipes are in need of replacement to avoid leaks and breaks that waste treated drinking water.

The Birmingham Water Works’ distribution system totals more than 4,000 miles of pipe. This includes approximately 250 miles of unlined cast iron pipe and nearly 300 miles of galvanized steel pipe, or approximately 14 percent of the system, that are in need of replacement.

That’s why the Birmingham Water Works Board plans for pipe replacement activity every year as part of its Capital Improvement budget. Watch the video above to hear Derrick Murphy, Assistant General Manager, Engineering and Maintenance, discuss our approach to maintaining the utility's infrastructure.

Learn More About Our Pipe Replacement Program

Be Prepared with HomeServe

September is National Preparedness Month. One way that Birmingham Water Works customers can be prepared is through HomeServe.

In the video above, TV personality Mike Rowe interviews a couple of homeowners who avoided costly home repairs through their HomeServe plan. Click the button below for more information.

Learn More About HomeServe

Water is essential for health and hygiene. Throughout the COVID-19 pandemic, our teams have remained dedicated to our mission of providing clean drinking water to our customers. That’s why our #WaterUtilityWorkersAreEssentialHeroes!

Follow us on Facebook and Twitter for more examples of our teams’ heroics!

We Want to Hear from YOU!

The Birmingham Water Works Board (BWWB) is seeking feedback from its customers regarding their service experience in order to develop operations plans for 2021 and beyond. Please take five to ten minutes to answer the survey by clicking the button below. We look forward to hearing from you.

Take the Survey

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