Survey Says…
I want to thank everyone who took the time to fill out our membership survey last month. The results are in and we are thrilled with the encouragement and support we received. We were humbled and honored to learn that over 85% of our users rate their overall satisfaction an eight or higher with over 91% of our users saying they would HIGHLY recommend MKQU. Talk about feeling the love!
We learned a lot about our community, our site, our content and our communication. We know it’s not all flowers and sunshine though. Through your responses, we have identified the areas we need to improve and have begun the process of making some positive (we think) changes.
We have already:
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updated and clarified course categories
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created a standard Webinar process for announcements, registration, links and replays
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created a “best practices” process for new course content featuring planned focus, shorter segments, design and product links, and additional supplemental resources where applicable
We will make the following improvements during September:
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continued focus on updating original course content
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improve communication with the addition of a mid-month, MKQU-only newsletter that will include information about new course content as well as a webinar and event schedule.
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improve FaceBook messaging through the addition of formatted/scheduled posts (stay tuned)
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renovating the current MKQU website - watch for updated information and a fresh look (don’t worry, the courses will still look the same)
As you can see I am keeping busy “behind the scenes” and I am hoping one day soon to get in front of the camera to bring you additional educational improvements.
Until then… Get Stitching!
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