"No one ever attains success by simply doing what is required of him."
- Charles Kendall Adams
Now Available!
Achieve success through revolutionary customer service
Through the story of a $6,000 egg, The 10 Golden Rules of Customer Service reveals that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.
The teachable moments divulged throughout this 1-hour read transcend industry, position, and career and encourage everyone to contribute to the customer experience and go above and beyond in order to get ahead. The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.
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