Here is a message from the "Start Right ... Stay Right" employee handbook that you can use to remind your team members of the importance of keeping their commitments:
Trustworthy, dependable, reliable. What do those words describe to you? Would other say that your word is your bond? Successful people in life and at work place a premium on keeping their promises and their commitments. If they say they'll do something, they DO it! They count on the fact that people can count on them. And, they understand that statements like "I was gonna, or I meant to, or I haven't forgotten" all translate the same way. I JUST DIDN’T DO IT! Those are just lame excuses, so they are close to meaningless.
Most of the time we DO intend to keep "our word" and promises, but good intentions only take you so far. You get no "points" for developing the expectation, you only get "points" when you deliver.
So don't make promises lightly. When you do make commitments to your manager, your co-worker, or your customer, do what it takes to make good on them. Those people are depending on you. Those people are expecting on you to keep your word. Your reputation is at stake, and your success at work and in life is on the line.
Today's Leadership Solution is from in the bestselling book:
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