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Today's trust tip: Prepare your audience for what to expect on Election Day (and beyond)  

Hi there. Mollie here. 

No one is expecting things to be “normal” for the remainder of 2020, and the upcoming election is no exception. 

As I talk to friends and family, they have a lot of anxiety and concerns ahead of Election Day due to all the unknowns surrounding it. And it makes sense — this election looks very different from previous elections. 

As journalists, we obviously can’t quell all unknowns. (Wouldn’t it be nice if we could have some future vision, though?) But what we can do is help manage our audience’s expectations for election night and beyond.  

So let’s think about what we DO know: 

We know due to the increase of mail-in ballots, it’s possible that we won’t see election results for days, or maybe even weeks, after Election Day. We know people in power have been making accusations of voter fraud. And we know there’s already been widespread misinformation about voting and the election, and that there’s an opportunity for more of this as conspiracy theories thrive off of confusion and time.

(PEN America compiled a really helpful tip sheet of what the public should expect ahead of the election.)

Equipped with that knowledge, how can you prepare your audience for what to expect?

WITF, one of our newsroom partners in Pennsylvania, created a box that runs alongside the station’s voting stories and election previews that explains why the public shouldn’t expect election results on election night (and how that's not totally unique to this year.)  

“Results of the Nov. 3 election in Pennsylvania, and across the country, likely won’t be known for days. The counting of ballots continues after election night most years. This year’s expected surge in mailed ballots means election offices will need extra time to tally all the votes.”

The box also talks about how the newsroom will rely on The Associated Press to call races and then links to the AP’s explainer on their standards and method for doing so.   

By explaining their process and being clear about what to expect beforehand, the newsroom is setting up their audience to be informed and calm rather than confused and anxious if there are delayed results. 

TRY THIS: Attach a box, add language on-air or write an editor’s note to run alongside election stories or newsletters telling your audience what they should — and shouldn't — expect on Election Day and in the weeks following. You could create boxes to run alongside polling stories, explaining how polls work and reminding your audience they aren't a prediction. You could share a few paragraphs about the safeguards in place for your state's electoral process, or write a box acknowledging that misleading and incorrect information can be widely shared and give tips for how to spot what’s credible information and what’s not. Then explain how your newsroom is adapting to cover anticipated changes and preparing for possible unknowns.  

— Mollie Muchna, Trusting News project assistant 

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Trusting News aims to demystify trust in news and empower journalists to take responsibility for actively demonstrating credibility and earning trust. It is a project of the Reynolds Journalism Institute and the American Press Institute

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