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13/10/2020
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NEW NATIONAL VOICES REPORT LAUNCH

Patient. Noun. Adjective

Understanding the experience of waiting for care

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Dear <<First Name>>,

We would like to invite you to join a launch webinar for the publication of our latest report:

Patient. Noun. Adjective
Understanding the experience of waiting for care
Tuesday 27 October 1-2pm.

We were asked by NHS England and Improvement to explore the experience of waiting for care. We wanted to understand how waits, delays and cancellations impact on people and their families, particularly those living with long-term, multiple and chronic conditions.

In January we commissioned a review of the existing literature in the Patient Experience Library, together with an analysis of insights collected by Care Opinion. We carried out over 20 interviews with people with a range of physical and mental health conditions who were at various points in the waiting journey for a mix of appointments and procedures, from first symptoms and diagnosis through to treatment (apart from Accident & Emergency).

The findings have compelling insights into issues around communication, around receipt of referral, contacting health and care teams, estimations around length of wait, updates on delays,  access to support and self-management and much more.


Please join us at this webinar to explore the findings and hear from our panel of key figures:

  • Prof Helen Stokes-Lampard PhD FRCGP, Chair, Academy of Medical Royal Colleges
  • Siva Anandaciva, Chief Analyst, The King's Fund
  • Rachel Burnham, Head of Elective Care Recovery & Improvement, Guy’s & St Thomas’ NHS Foundation Trust.

The webinar will be hosted by:

  • Dr Charlotte Augst, Chief Executive, National Voices
  • Sam Hudson, Director, Überology.
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COVID-19 has led to many cancellations and delays, and it is clear that waiting will be an important feature of healthcare in England in years to come. Health inequalities also impact access to care and treatment and the experience of waiting. This makes the findings in Patient. Noun. Adjective even more important.

If you have any questions about the report or webinar, please email events@nationalvoices.org.uk.
Best wishes,

Jess Brayne,
Head of Membership
jess.brayne@nationalvoices.org.uk
Copyright © 2020 National Voices, All rights reserved.


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