What all National Voices members need to know this week

National Voices Members' Update: 8 October 2020

What We Need Now - National Voices 'COVID voices' report and I Statements

Dear <<First Name>>,

In the past week National Voices has released two really important and powerful reports covering people’s experiences of health and care during the first wave of COVID-19.

What We Know Now was a rapid and truly collaborative effort incorporating responses from 11 members’ surveys - it painted a worrying picture, yet contained many lessons for addressing people’s health and care needs during the pandemic. It truly showed the ability National Voices as a coalition has in getting people together and focusing on a shared goal.

What We Need Now, launched at a highly engaging and well-attended webinar on Tuesday, details people’s experiences as contributed by themselves to National Voices’ Our COVID Voices platform. And from these experiences, we have drawn up a set of very practical recommendations for people to use in health and care settings, as well as creating a new set of National Voices ‘I Statements’, which express what people want and what they should expect from health and care (see below).

We would love you to look at these reports if you haven’t already. And I would like to ask one more thing: it would be great to know how you would like to work with the I Statements - they are receiving a lot of attention since we launched them and we feel they are going to be a valuable addition to the work that we all do as part of the National Voices movement. We have produced an illustrated version of the I Statements that is really accessible – feel free to download it and share with your members or other partners.

In the past weeks it's become clear how much stronger we are when we work together: together we have forged these I Statements and together we can promote and embed them in health and care settings to ensure what people experience is fair, effective and efficient.

Please drop me a line to the email below if you are as inspired, as we have been, by these I Statements to create some momentum that ensures that health and care services during the pandemic take into account the views and the rights of the recipient.

I have only recently joined National Voices and was attracted by exactly this sort of work: raising people's voices, articulating needs, getting people together, trying to make a difference. I have been made very welcome and I hope to hear more about the people and organisations that make up this coalition and how you feel we can all work together.

best wishes
Charles Howgego

Communications Manager
charles.howgego@nationalvoices.org.uk

National Voices I Statements 2020

1. I am listened to and what I say is acted on
2. I make decisions that are respected and I have rights that are protected
3. I am given information that is relevant to me, in a way I understand
4. I am supported to understand risks and uncertainties in my life
5. I know how to talk to the person or team in charge of my care when I need to
6. I know what to expect and that I am safe when I have treatment and care
7. I am supported and kept informed while I wait for treatment and care
8. I am not forgotten.

Download the image here

New Vacancy! Executive Assistant to the Chief Executive

Location: A mix of home and office-based working, central London
Salary: £27,000 per year pro rata - part / full-time 3-5 days per week. We are open to hearing about flexible models or slightly different hours. There are more details on our website including how to apply.
Closing date: Sun, 1 November 2020

We're looking for a new Chair of Trustees

We are on the lookout for a new Chair of Trustees to oversee and support the next part of the National Voices journey. Please see our website for more information and for our recruitment pack on this important role at such an exciting time for our organisation.

Read Charlotte Augst's HSJ blog on the spending review

CEO Charlotte Augst had the opportunity to give her views on the need to strengthen communities, to address inequalities, and how to rebuild health and care ahead of the Chancellor's spending review. Read here.

How we can protect patients as we approach the end of Brexit transition

As a member of the Brexit Health Alliance we are pleased to share their latest briefing which highlights the key agreements and considerations required to protect patients in the case of a non-negotiated outcome with the EU.

New ARMA joint statement on musculoskeletal services in the event of a second wave
ARMA (Arthritis and Musculoskeletal Alliance) has released a joint statement from professionals and patients on MSK services in the event of a second wave of COVID-19. It calls for the government to ensure that the NHS has the testing service it needs, and steps are taken to manage infection rates so that the NHS does not see the suspension of much of its core services. Read the full report on their website.

How mental health charities are responding to COVID-19
Our new member Centre for Mental Health has released a new briefing on how 17 organisations have been working together to support people’s mental health during the pandemic. The full report is available on their website.

World Mental Health Day

World Mental Health Day is this Saturday (10 October). This year's theme set by the World Federation for Mental Health is 'Mental Health for All'. Around the world about 450 million people live with mental disorders - it is one of the leading causes of ill health and disability worldwide (WHO’s World Health Report, 2001). Here are some links to further resources and things to do to get involved in this year's World Mental Health Day:
Mind: Do one thing for better mental health
Mental Health Foundation: Tea & Talk, buy green ribbons and download posters.

Healthcare Quality Improvement Partnership - Audit Heroes Awards

There is one week left until nominations close. The Audit Heroes Awards are the highlight of Clinical Audit Awareness Week. They are an opportunity to highlight the wonderful work taking place all over the country to improve healthcare for patients and users of services. Please see the HQIP website for further details on the nomination categories and for entry guidelines.

NEW REPORT:
Patient - Understanding the experience of waiting for care

Tuesday 27 October
1-2pm
Please join us for our launch webinar of our new report on understanding the experience of waiting for care. We want to understand how waits, delays and cancellations impact on people and their families, particularly those living with long-term, multiple and chronic conditions.

Join us at this webinar to learn the key findings and to hear from our panel:

Prof Helen Stokes-Lampard PhD FRCGP, Chair, Academy of Medical Royal Colleges.
Siva Anandaciva, Chief Analyst, The King's Fund.
Rachel Burnham, Head of Elective Care Recovery & Improvement, Guy’s & St Thomas’ NHS Foundation Trust.

Please register here.

Heads of Policy meeting

Tuesday 27 October
2.30-4pm
Our next Heads of Policy meeting will be happening in three weeks' time. We hope to invite a speaker involved in developing the risk tool, but we welcome any other suggestions. Please email us if you have any other suggestions. If you are a Head of Policy and would like to join, please let Sam Batey know and we'll send you joining details.

How can we work better together? Our second interactive workshop on meaningful collaboration with patients

Wednesday 4 November
11am-1pm
Join us for the second in a series of workshops to explore and define what good collaboration looks like between patients and people working to improve healthcare. We are running this series in partnership with the Q Community. You do not need to have attended the first workshop to join this event. We have a limited number of places available so please register your interest by Thursday 15 October.

Kate Jopling reflects on the key themes of a webinar on peer support during the pandemic focused on mental health.

Have a great week,
National Voices

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