Oracle Payment Plus Issue
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There is currently an issue with loading a Payment Plus file successfully into Oracle. It is preventing some payments from being issued to suppliers. IT Services is working with US Bank to correct the issue. We anticipate a resolution within the week.
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Oracle Requisition Auto-Rejection Resolved
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The requisition auto-rejection issue from last week has been resolved; this includes the rejections occurring with the FM Maintenance and Construction form. If you have any questions about re-submitting a requisition, please reach out to IPPS via Services & Support.
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A new banner has been added to the Concur homepage to help users discover the 'Read More' tab that expands the Company Notes section to reveal a wealth of resources, guidance, news, and information specific to UC San Diego.
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Submit a case through Services & Support or give us a call at (858) 534-9494. For now, the phone will route to voicemail; but we will call you back as long as you leave a message with your name, number, and reason for calling. If you leave your email as well, we will follow up with you if we are unable to reach you by phone.
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Drop-Downs in Services & Support
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When completing a Services & Support case, please try to be as accurate as possible when selecting options from the ‘About,’ ‘Related to,’ and ‘More Specifically’ drop-downs. Your case will route to a team based on your selections.
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Tips on Submitting the Perfect Case
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What to include within the case:
- Remember to include any transaction numbers (Oracle Requisition, PO, Invoice Number, Concur Request ID, Report Key, etc.)
- Provide screenshots to help us research your issue.
- If you’re reporting an error, also describe the steps you took leading up to the error.
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Email Receipts Directly to Concur
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Before you take advantage of this feature, first verify your email address in Concur. You can email receipts to receipts@expenseit.com or receipts@concur.com and have them readily available in your Concur receipt bank. Delegates emailing receipts on behalf of another Employee should provide the User’s verified email address in the Subject Line of the email.
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Digitize Receipts with the Concur Mobile App
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The Concur Mobile App is another convenient way to digitize receipts while on the go. You can capture receipt images from your mobile device to attach to your business expenses and University Card transactions. With ExpenseIt, you can instantly turn receipts into Concur expense entries. Be sure to check out the App Center in Concur for more information on linking your UC San Diego account to these Travel & Expense apps.
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Conflict of Interest EVRD Checkbox
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When completing a form in Oracle Procurement, don’t forget to check the ‘Conflict of Interest - EVRD’ box if an employee-vendor relationship exists. Examples of a conflict of interest include a proposed contract between the University and an active employee or a near relative of an active employee. Other examples of employee-vendor relationships can be found on Blink.
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Oracle Procurement Addresses
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To see a full list of addresses available for selection in Oracle Procurement (excluding personal addresses), click here (Excel). Remember a deliver-to location must be added to your profile before accessing punchouts, opening request forms, or editing pending requisitions as an approver. When searching for an address try using the building name, and not ‘UCSD’ or ‘Trade St’ to see more specific address results.
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Stop Payment & Reissuance Requests
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When requesting a Stop Payment and Reissuance, please include all information on one Services & Support case. This information includes, but is not limited to, the Oracle Payment Number to be Voided/Stopped and the correct Payment Information for a new Payment to be issued (e.g. correct Supplier Site ID/Address). Please do not create a new Payment Request for reissuance. IPPS can reissue a new payment to the corrected Supplier Site ID from the original Payment Request (RITM #) and/or Invoice Number in Oracle.
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About the Weekly Digest
Each Tuesday Integrated Procure-to-Pay Solutions (IPPS) will share new information and important updates related to Oracle Procurement, Oracle Accounts Payable, and Concur Travel & Expense. We value your time so we’ll keep the updates short and to the point!
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