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Often when offboarding, we think about the What: what tasks, what logins, what due dates need to be transferred? While this is very important information, it leaves out the critical How: how did the employee accomplish their tasks? The Harvard Business Review found that the cost associated with losing subject matter experts could be estimated at up to 20 times higher than typical recruitment and training costs. Knowledge transfer plans capture the "how" and minimize the loss of organizational knowledge as employees exit the university. Follow this three-phase Knowledge Transfer Plan to help your department retain critical organizational knowledge in order to maintain operations, employee morale, consumer confidence, and the quality of service provided.
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