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Header image 'The Indicator'
Hūtia te rito o te harakeke,
Kei whea te komako e kō?
Ka rere ki uta, ka rere ki tai.
Kī mai koe ki a au, he aha te mea nui o te ao?
Māku e kī atu,
He tangata! He tangata! He tangata!
If you pluck out the flax shoot,
where will the bellbird sing?
It will fly inland, it will fly seawards.
If you ask me, what is the most important thing in the world?
I will reply,
People! People! People!

Kia ora and welcome to Issue Seven of
The Indicator

In this issue:

From the Programme

 
“I knew data would be important for generating insights and measuring progress, but I didn’t anticipate it would be centrepiece of many upstream efforts.”
– Dan Heath, Upstream

It is hard to overlook the groundswell of deeply motivated people working across our mental health and addiction sector, forging forward to uncover solutions to some of our most prominent challenges. Time and time again, these people keep creating space in their already full schedules to join virtual meetings to share their collective wisdom about what is working and not working in pursuit of better health outcomes for all.

Benchmarking is just one important tool in our continuous improvement kete. And benchmarking by the people, for the people, is one of the KPI Programme’s unique points of difference.

All over the world, benchmarking continues to be used as an important mechanism for driving innovation and action to implement best practices. By its very nature, benchmarking is an iterative process where practices emerge over time based on collective experience about what actions improve outcomes.

Data-driven benchmarking can also help break down barriers to transformative change and provide critical evidence to inform practice improvements, equipping users to communicate the value of new approaches.

While good benchmarking starts with robust data collection, its full utility is realised when users know how to ask the right questions and understand the data within its context. For our mental health and addiction sector, this means keeping front of mind that all data points reflect the people we serve every day.

It can be easy to get lost in the numbers and without seeking the context of the data in front of us, we run the risk of making decisions and putting effort into initiatives that don’t achieve the desired outcomes.

As a Programme, we remain committed to humanising our national mental health and addiction data set. This is so we are best positioned to facilitate benchmarking practices that equip our sector to keep implementing ‘upstream’ solutions that are transformative for tāngata whai ora, whānau and communities.

“True excellence is a product of synergy” – Mack Wilberg


To inform our new website and data visualisation tools, the KPI Programme team has been facilitating group and individual engagement sessions with KPI contributors from across the sector.

Over the past three months, a total of 16 sessions have taken place. The following is a summary of what you have told us.

Please note: Percentages provided link to the total number of times a theme or topic was mentioned by people across all 16 sessions (top 5 only).
Our sincere thanks to everyone who has contributed to the initial consultation phase of our website and data visualisation dashboard rebuild project. Your honest and constructive feedback has been invaluable in shaping the future direction of the website and data visualisation tools.

We are always seeking your feedback, so if you would like to share your ideas about how the KPI Programme can improve the way we present information, please get in touch. We’d love to hear from you. 

The release of the new KPI Programme website is just around the corner...

 
Over the coming weeks, you will be seeing more communications from the KPI Programme as we prepare for the release and transition to the new KPI Programme website and data visualisation tools.
 
In fact, if you would like to be one of the first to preview the new site, don’t forget to register for our November forums – links are below in our Upcoming Events section.
 
If you’re already a regular user of the secure section on the current KPI Programme website,  we’ll be contacting you directly with guidance for signing up to the new data visualisation tools.

Refreshing in time for Spring… have you noticed our new look?


Anyone with an eagle eye may have noticed a change to the look and feel of The Indicator. You’re not wrong! Behind the scenes, our talented design and communications team have been lovingly refreshing our KPI Programme brand assets to give them a great new look.
 

But some things are just too good to change...


While you will see the name in our logo has been shortened to just ‘KPI’, our nine-dot stamp remains untouched.

This is because it has endured the test of time and continues to powerfully represent the of the founding goals of the KPI Programme, to provide mental health and addiction services for tāngata whai ora that are:
Our beautiful whakataukī (proverb), used at the beginning of every issue of The Indicator, firmly ties harakeke to the KPI Programme. Therefore, our designer, Katrina has taken inspiration from harakeke to inform the brand refresh.
 
“Harakeke features vibrant yellow seeds, red pods and produces a deep blue oil throughout the life cycle of the plant. This beautifully represents the continued growth cycle of the KPI Programme”.
 

So, what's new?


In addition to re-energising our connection with our whakataukī, we have deliberately expanded our brand colour palette to include a broader range of colours that can be used to improve the readability and accessibility of our communications and tools for all people.

Spotlight on our Sponsors

Kia ora, my name is Ross Phillips


I have been a KPI Programme Sponsor for the last five years. In addition to this role, I have chaired the NGO Benchmarking Club since its inception in 2015 and work for Pathways in Auckland as their Business Operations Manager. 

My aspiration for the KPI Programme is to see it continue to bring the sector together to genuinely improve service provision for people. I have seen a lot of great initiatives emerge from people coming together through this Programme.
By really understanding data and benchmarking and then collectively setting out to improve an aspect of service provision I believe genuine quality improvements happen and it is my hope the Programme continues to grow its impact across the sector.

What I enjoy most is seeing others flourish in their lives and in their work. At home, I enjoy spending time with my rowdy and wonderful teenagers and getting away from those teenagers to work on my many Bonsai trees.

If you have any questions do not hesitate to contact me. Otherwise, I look forward to learning more about you all.

Upcoming events… don’t miss your chance to engage in some of our sector's most critical conversations this November

KPI Programme end of year stream forums
 

The KPI Programme Adult and Child and Youth forums are happening via Zoom in the last week of November.
 
Forums are open to KPI Programme contributors from across our 20 DHBs as well as their NGO partners, and anyone from across our mental health and addiction sector, family/whānau and people who use services and have a passion for realising the full utility of benchmarking to drive continuous improvement and the equity of health outcomes for tāngata whai ora, whānau and communities.

To register, click on the links below for the forum or forums you would like to attend:
You can also visit www.mhakpi.health.nz to see the agendas for each forum, register and access a handy FAQ to get the most out of collaborative Zoom experiences.
 
Experiencing challenges with registration or have questions about the November forums? Don’t hesitate to contact the KPI Programme team.
 
We’re looking forward to seeing you there!

National DMC 2020 – creating space for rangatahi to have their say in shaping our mental health sector
 

The Werry Workforce Whāraurau Youth Consumer Advisors are inviting rangatahi aged 15 to 24 years to attend their National DMC for 2020.

This meeting will be held online on Friday 13 November 2020 from 1pm to 4pm.


Click here to read more about this exciting event and register before 9 November 2020. 
We hope you are enjoying the mental health and addiction KPI newsletter, The Indicator. If you’d like to showcase your KPI stories, share the great work of your teams or even write a brief opinion piece, we’d love to hear from you
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MHA KPI Programme
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