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Dear Valued Customer,
Please be advised of our documentation requirements, container detention and office hours during the Christmas and New Year Holiday period.
Office Hours
Please note our office hours during the Christmas/NY season :-
December 24th Christmas Eve 0830 - 1200
December 25th CLOSED - Public Holiday
December 26th CLOSED - Weekend
December 27th CLOSED - Weekend
December 28th CLOSED - Public Holiday
December 29th Normal Hours 0830 - 1700
December 30th Normal Hours 0830 - 1700
December 31st New Year’s Eve 0830-1500
January 1st CLOSED - Public Holiday
January 2nd CLOSED – Weekend
January 3rd CLOSED – Weekend
January 4th CLOSED - Public Holiday
January 5th Resume Normal Hours 0830 - 1700
Container Detention
Our standard free time for Export containers is 10 Calendar days and for Import containers 7 Calendar days. Container free time includes weekends and public holidays. Further information regarding our tariff detention terms and charges can be found on our website here.
Imports
To avoid delays in obtaining your cargo release please ensure that your invoice is paid and Original Bills of Lading are surrendered to our office no later than 2 working days prior to vessels ETA at the discharge port.
For updated schedule information please check our here.
You can select our long range schedule directly from the our home page for the most up to date schedule information or view our PDF schedule here.
Exports
Both NZJ and NZ1 services currently have schedule delays that are expected to continue through the Christmas and New Year holidays.
Please check our schedules on our website for the latest vessel arrival information.
Please submit your SLI before our cut-off time allowing additional time for public holidays or where our office hours are shortened i.e. Christmas Eve and New Years Eve.
If your shipment is to Japan or China direct discharge ports please allow additional time to meet the requirements of the 24hrs advance manifest requirements.
Our Export Documentation team will follow up with reminders for SLI's that have not been submitted close to the SLI cut-off.
Please contact us if you have any queries regarding this notice.
We wish you and your families a happy and safe holiday season and a prosperous New Year!
If you have any questions please contact your local ONE office on 0800 367 663
Thank you for your support to ONE.
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