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The UO Team is happy to announce we will be sending out a newsletter periodically so you can stay up to date on the latest in Britannia!
Please encourage your friends to sign up on our web site.
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New Legacy: Feature Spotlight
Objective System
You step through a magical gate and find yourself in an unfamiliar world. What do you do next? Where do you venture to explore? What challenges await you on your path? What great treasures will be won?
Answering these questions has become the focus of our completely redesigned objective system. In Ultima Online: New Legacy we have reworked the way we introduce content into the game world. Our goal is to make every action feel as though it serves a broader purpose in pursuit of your character's goals. Completing objectives - whether it be in service to a farmer whose livestock have been terrorized by wolves or to a wealthy noble who has tasked you with recovering a valuable treasure - will become the chapters in your New Legacy!
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Happening on Live
Producer Notes
Greetings Everyone,
The UO Team would like to wish everyone a very safe and Happy Holidays! Hopefully no one is on the naughty list! In lieu of Holiday Tokens this year we are trying something different and giving everyone a variety of ways to stay busy during the holidays so we have baked our holiday themed rewards into a number of different events including The Artisan Festival, Krampus, and Tears of the Ice Dragon! You can check out the schedule for those events below,
December Events
- Currently we have the Forest of the Dark that will conclude on or about December 19, 2020. Make sure you battle The Guide before it's over!
- The Artisan Festival started December 1, 2020 and will end January 5th, 2021.
- Tears of the Ice Dragon starting December 8th and will run to January 15, 2021.
- Krampus once again terrorizes trade routes until January 15, 2021.
Make sure you try these events and collect all the gifts you can get. We hope you guys have fun with these as much as we had putting them together!
From the Meet and Greets
1. Will we ever offer more housing storage?
We do not have plans to add any additional storage for houses, we have already put in 3 increases 20/40/60% increases.
2. A cooking bug was reported that allowed players to make cookies from a cake mix. If any other players have noticed anything off with cooking please let us know.
We will be looking into this and fixing the issue. If any other players have noticed anything not functioning properly with cooking let us know!
3. Some codes purchased from Amazon are incorrect, what can be done about it?
I have talked to our Origin store and informed our contact with Amazon to get this issue resolved for future purchases.
4. Can you increase the size of additional CC gumps?
We sure can and added it to our list of things to do. Thank you for the suggestion!
5. There is an issue regarding EV's and being teleported - can you fix it?
We are not aware of this and would appreciate any details to be able to track this down and reproduce it. Details such as what players are fighting, how many creatures are in the area, where they are when teleported and where they are teleported to. Anything you guys can tell us to narrow this down would be appreciated.
Below are the CS actions for the month of December:
7 Disruptive Behavior
14 Multiboxing
38 Solicitation
33 Macroing
33 Third party program
1 Abuse of Game Mechanics
See you in Britannia,
Bonnie "Mesanna" Armstrong
Producer
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Upcoming Events
Dev Meet and Greets
Origin January 11th, 2021 9 PM ET
Yamato January 25th, 2021 9 AM ET
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Ultima Store New Release
Mini Houses
We took the two most popular custom castle & keeps and turned them into mini house addons! Coming in January you can own a miniaturized version of these amazingly designed houses!
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Customer Service
ACCOUNT RECOVERY VERIFICATION
For the billing support at support@ultimaonline.com to sufficiently verify ownership of an account you wish to recover, information that is currently set on the account has to be verified. Please note that account recovery requests are reviewed on a case-by-case basis.
If a secret word is saved on the desired account(s), we will be happy to provide the secret word hint(s).
Accounts that have been closed within the last year require the secret word and 2 pieces of information.
Accounts that have been closed for more than a year require only the secret word, if a secret word is not set then 3 pieces of information are required.
Information used for verification are as follows:
- Account name
- Email
- First and last name
- Date of birth
- Phone number
- Key codes
- Payment information (CC)
- Date account was open/closed
- State/country
ACCOUNT RECOVERY AND GENERAL ACCOUNT, BILLING OR TECHNICAL RELATED ISSUE
To recover an account, please email support@ultimaonline.com so that the Billing Support has a ticket in the system. Keep an eye out for the automated reply requesting account verification for the Billing Support Team to assist further.
• How to create an account or log into my account?
http://uo.com/Account-Login-Guide
• How to manage my accounts after I’ve logged into the Account Center?
http://uo.com/account-management/
http://uo.com/faq/
PASSWORD ISSUES
To reset your password you must first understand which type of account you are resetting the password for.
EA Accounts, Mythic Master Accounts, and Mythic Product / Game Accounts all have separate individual passwords. All of which you can reset at our Account Center at https://accounts.eamythic.com/.
• To reset your EA Account password:
* Please visit https://signin.ea.com/p/web/resetPassword
* At the EA page enter the email used to log into your EA Account to change its password.
* If you have not received your password or have received an error while trying to reset the password and you have disabled all spam filters, please contact EA Support here.
TERMINATED ACCOUNTS
If you have an account that was terminated by CS over a year ago and would like to have it back, please contact the Dispute Team from the email associated with the account at dispute@ultimaonlince.com for further investigation and a possible one-time reprieve.
IN-GAME SUPPORT
For in-game issues or question, please submit an in-game help request for a Game Master to contact you.
FEEDBACK
To submit your suggestions and feedback regarding game content, mechanics, or design, please send them to UO@broadsword.com.
EA ORIGIN - ORDERS, CODES, AND THIRD PARTY RESELLERS
Sovereigns Coin Codes purchased from EA Origin have to be redeemed on the Account Center; you cannot enter these in game.
Sovereign Coin Codes that have been redeemed are bound to the EA Account they were redeemed on and are only usable by the accounts linked with that EA Account; Sovereign Coin currency may not be transferred.
If you are having issues with your EA Origin purchase, follow this link to resolve the issue.
CODE PURCHASE DELAY
You may have noticed that Origin Store purchases made did not arrived as expected. The Origin Store enacts reviews on all transactions to safeguard against fraudulent purchases, and these reviews may take up to 72 hours. Unfortunately our Billing department is not able to expedite or circumvent this process. However, players who have questions or concerns regarding a store purchase can contact Origin Support for assistance using the below steps:
1) Go here, https://help.ea.com/en/contact-us/?product=origin&platform=pc
2) Select topic* - select Orders
3) Select issue*
4) Click on "Select contact option"
5) Sign in with your EA Account or click on "Get help from an advisor without logging in." if you're having trouble signing in.
THIRD PARTY RESELLERS
We would also like to reiterate that the Origin store is the only guaranteed provider of codes for Ultima Online. The validity of a code purchased from a third-party seller (be it a friend, in-game acquaintance, or recommended site) cannot be guaranteed. Furthermore, any codes we find to have be fraudulently obtained will be disabled and an account that applies any of these codes will have that code removed from said account. This can result in the loss of game time, character slots, expansion access, Sovereigns (and the items purchased with them), in-game items and more. Please be advised that we cannot assist with any issues stemming from codes purchased via non-Origin means; you will be required to contact the vendor from which you purchased the code for further assistance.
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