We therefore have a conundrum. Whilst credit is big business, especially when times are tough, it is a known contributor to social problems. It is a fine line that firms like Klarna are walking, and the fact that it prefers to be seen as a payments provider rather than a credit provider might be viewed as suspicious by some, such as Go Fund Yourself. By the way, does anyone remember Wonga?
Technology has the power to transform our world for the better, and has often been touted as the bringer of fairness. When coupled with finance it is not always so clear how this will be achieved, so messaging becomes of paramount importance. We at C-Innovation do not claim to hold the moral high ground, but we are always vigilant about appearances, especially in a crowded marketplace, because misperception is a powerful downward force.
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