We're in the top health plans in CA for timely access!
Timely access to care means that members can get an in-person appointment or telephone advice within specific timeframes. Timely access to care is an important part of health equity. It means members get access to the care they need, when they need it.
The California Department of Managed Health Care (DMHC) issues annual reports on Timely Access to Care ratings for all California health plans. In the December 2020 report based on 2019 data, Santa Clara Family Health Plan (SCFHP) is among the top plans for ensuring its Medi-Cal members receive timely access to urgent and non-urgent appointments across all provider types (primary care, specialty, non-physician mental health, and ancillary). SCFHP ranked 3rd out of 38 health plans that offer commercial, individual/family, and Medi-Cal coverage and ranked 5th out of 19 plans that offer Medi-Cal coverage.
These ratings show that overall, our dedicated network of providers and their caring staff are doing a good job ensuring our members receive timely access to care. Thank you for all you do for our members and your patients.
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